Maintenance Technician - EntryLocations: Monterrey
Time Type: Full-time
Posted on: Offer published yesterday
Job Requisition ID: R0639256
ResponsibilitiesCustomer Relationship Management:
• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc).
• Responsible for accurate and real-time back reporting of work performed (at the equipment level) to ensure the accuracy of e-Optimum and Customer Notification.
• Accountable for maintaining excellent relationships with customers, the contact person, and end-users present on site, by applying the Ambassador attitude.
• Accountable for equipment safety and performance.
• Accountable for managing the site environment during service operations.
• Accountable for identifying site risks and communicating them to his supervisor.
• Accountable for taking immediate action on site in case of high-risk identification and applying the escalation procedure.
• Accountable for identifying "unplanned" service repairs based on the equipment needs, contacting the on-site contact person, getting his approval if not covered by the contract, and performing them.Service Operations:
• Accountable for the end-users and site safety.
• Accountable for a safe working environment.
• Responsible for safe working practices and carrying out operations according to maintenance and safety instructions.
• Accountable for the execution of service visits (planned maintenance, callouts, and service repairs) respecting the schedule and time limit (callout), quality standards, time allocation, and processes.
• Responsible for effectively planning his workload in conjunction with the service supervisor.
• Accountable for raising sales leads to his supervisor.
• Accountable for very precise and timely back reporting of work done according to the process.
• Responsible for submitting time sheets based on execution.
• Responsible for managing his proximity stock (shelving, inventory, stock transfer, etc.), identifying spare needs, and requesting spares from his supervisor.
• Responsible for keeping the service tooling, van, instruments, etc., safe, maintained, and in good condition.
• Contributes to the ongoing improvement of products, methods, and safety by providing feedback to the PCM organization and his supervisor.Leadership / People Management:
• Responsible for regular updates to his supervisor on all relevant information.
• Responsible for being familiar with all aspects of lift and associated technology and accountable for attending proposed training.
• May be required to give training/coaching to persons nominated by the supervisor.Company CultureAt KONE, we strive to create an innovative and collaborative work culture where we value each individual's contribution. Our employees' engagement is at the heart of our collaborative approach, encouraging participation and the sharing of information and ideas. We commit daily to sustainable and responsible practices based on ethical business conduct. We develop a culture based on trust, respect, teamwork, and recognition of individual performance. Joining KONE means joining a company that values the quality of life of all its employees. We are proud to offer rich career paths filled with experiences and opportunities that will help you achieve your professional and personal goals.
Learn more at www.kone.com/careers
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