.Maintenance Technician - Entry Apply Location: Monterrey Time Type: Full time Posted On: Posted Yesterday Job Requisition ID: R0639256 Responsibilities Customer Relationship Management
- Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc)
- Responsible for accurate and real-time back reporting of work performed (at the equipment level) in order to ensure the accuracy of e-Optimum and Customer Notification.
- Accountable for maintaining excellent relationships with customers, the contact person, and end-users present on site, by applying the Ambassador attitude.
- Accountable for equipment safety and performance.
- Accountable for managing the site environment during service operations.
- Accountable for identifying site risks and communicating them to the supervisor.
- Accountable for taking immediate action on site in case of high-risk identification and applying the escalation procedure.
- Accountable for identifying "unplanned" service repairs based on equipment needs, contacting the on-site contact person, getting approval if not covered by the contract, and performing them. Service Operations
- Accountable for the end-users and site safety.
- Accountable for a safe working environment.
- Responsible for safe working practices and carrying out the operations according to maintenance instructions and safety instructions.
- Accountable for the execution of service visits (planned maintenance, callouts, and service repairs) respecting the schedule and time limits (callout), quality standards, time allocation, and processes.
- Responsible for effectively planning workload in conjunction with the service supervisor.
- Accountable for raising sales leads to the supervisor.
- Accountable for precise and timely back reporting of the work done according to the process.
- Responsible for submitting time sheets based on the execution.
- Responsible for managing proximity stock (shelving, inventory, stock transfer, etc.), identifying spare needs, and requesting spares from the supervisor.
- Responsible for keeping service tooling, van, instruments, etc., safe, maintained, and in good condition.
- Contributes to the ongoing improvement of products, methods, and safety by providing feedback to the PCM organization and supervisor. Leadership / People Management
- Responsible for regular updates to the supervisor on all relevant information.
- Responsible for being familiar with all aspects of lift and associated technology and accountable for attending proposed training.
- May be required to give training/coaching to persons nominated by the supervisor. At KONE, we are focused on creating an innovative and collaborative working culture where we value the contribution of each individual
