Maintenance Technician - EntryLocation: Mexico City
Time Type: Full Time
Posted on: 9 days ago
Job Requisition ID: R0643792
ResponsibilitiesCustomer Relationship Management:
• Responsible for customer satisfaction through quality of service and through regular, proactive, and precise on-site communication (callout ETA, job performed, etc).
• Responsible for accurate and real-time back reporting of work performed (at the equipment level) to ensure the accuracy of e-Optimum and Customer Notification.
• Accountable for maintaining excellent relationships with customers, the contact person, and end-users present on site by applying the Ambassador attitude.
• Accountable for equipment safety and performance.
• Accountable for managing the site environment during service operations.
• Accountable for identifying site risks and communicating them to the supervisor.
• Accountable to take immediate action on site in case of high-risk identification and to apply the escalation procedure.
• Accountable for identifying "unplanned" service repairs based on the equipment needs, contacting the on-site contact person, getting approval if not covered by the contract, and performing them.Service Operations:
• Accountable for the end-users and site safety.
• Accountable for the safe working environment.
• Responsible for safe working practices and carrying out operations according to maintenance instructions and safety instructions.
• Accountable for executing service visits (planned maintenance, callouts, and service repairs) respecting the schedule, quality standards, time allocation, and processes.
• Responsible for effectively planning workload in conjunction with the service supervisor.
• Accountable for raising sales leads to the supervisor.
• Accountable for precise and timely back reporting of the work done according to the process.
• Responsible for submitting time sheets based on execution.
• Responsible for managing proximity stock (shelving, inventory, stock transfer, etc.
), identifying spare needs, and requesting spares from the supervisor.
• Responsible for keeping service tooling, van, instruments, etc., safe, maintained, and in good condition.
• Contributes to the ongoing improvement of products, methods, and safety by providing feedback to the PCM organization and supervisor.Leadership / People Management:
• Responsible for regular updates to the supervisor on all relevant information.
• Responsible for being familiar with all aspects of lift and associated technology and accountable for attending proposed training.
• May be required to give training/coaching to persons nominated by the supervisor.At KONE, we believe our employees are the key to success.
We take pride in the working conditions we offer, which contribute to the engagement and motivation of our employees.
We have an open and informal culture where employees work together with respect for each other, striving to achieve the best results.
This helps us make KONE a 'great place to work'.
We support personal growth and offer various opportunities to further develop your career within KONE.
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