Maintenance TroubleshooterAre you ready to make your next career move to join our team as a Maintenance Troubleshooter based in Cancun?
About Us:
Founded in 1910, our mission is to improve the flow of urban life and make our world's cities better places to live. We are a global leader that provides elevators, escalators, and automatic building doors, as well as solutions for maintenance and modernization that add value to buildings throughout their life cycle.
Responsibilities: Provide remote technical support for maintenance technicians in identifying the root cause and corrective solution.Provide spare part identification support.Support in proximity stock definition for new LIS.Provide 24/7 Connected Services analytics and support by evaluating non-standard and non-urgent service needs.Together with 24/7 Operations Center support technicians in configuring and repairing KRM devices and connections.Log all cases to THD tool.When needed, assign/direct the case to a relevant expert in the organization or escalate to global.Create knowledge base articles.Propose sales solutions (Packaged Service Repairs) to improve equipment reliability, comfort, and safety.Support sales in assessing the maintainability (spare part availability, documentation, competences, maintenance need) of equipment before tendering for maintenance contract.Training:
Train local technicians during site visits and/or deliver scheduled training sessions.
Quality:
Create quality reports in the THD tool after remote support and/or site visits and list issues which require corrective actions.
Safety:
Be aware and operate within KONE safety requirements. Ensure each site follows the global safety processes and guidelines. Report safety concerns and stop installation or lift operations if safety violation or hazards are detected.
What you will need to be successful: Bachelor's Degree in Mechanical, Electrical, Electronic, or Electro-Mechanic Engineering.At least 5 years of experience in a similar role in an Elevator company.Come share your passion and energy to make a positive impact at KONE for our customers and your career!
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, and basis of disability or any other federal, state, or local protected class.
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