Maison Margiela is a Paris-based fashion house founded in 1988 by Belgian designer Martin Margiela. Celebrating unconventional aesthetics and embracing the philosophy that fashion is an art of expression rather than a cult of personality, Maison Margiela offers haute couture, ready-to-wear for women and men, contemporary line MM6, footwear, interior design, and accessories, including leather goods, fine jewelry and fragrance.John Galliano was named Creative Director of the house in 2014, bringing his sense of spectacle and creative mastery to the unique ethos of Maison Margiela. Whilst developing his own vision for the house, John Galliano has entirely respected the Martin Margiela state of mind, creating a fascinating organic process.In 2002, the French house became part of OTB. Along with sister brands of the group, Maison Margiela continues pushing the boundaries of modern fashion while preserving its distinctive identity and heritage.The store manager is responsible for overseeing the daily operations of the location, ensuring high standards of customer service. The store manager will also manage staff members, drive sales performance, and implement strategies to meet revenue targets while providing an exceptional shopping experience. Additionally, they will assist with monitoring store performance, managing inventory and ensuring that all visual merchandising aligns with Margiela standards.Job DescriptionSalesMeet store sales and target goalsMaximize profitability through optimization and controlling of expensesReach the achievement of Key Performance IndicatorsCustomer ServiceStrong customer service skills to provide courteous and precise customer satisfactionStrong organizational skills, multi-tasking and prioritizing capabilitiesFollow-up with clients through telephone calls, letters, cards and special announcements keep book of clients including sales records, records of all client preferences, colors, sizes and styles as well as records of clients' life events (birthdates, etc.)Align with style and qualitative standards of the Brand throughout Sales and post-sale processTake full advantage of all contacts with customers in the Store and promote both the Brand and ProductCollaborate with other colleagues to achieve business objectivesConstantly keep up-to-date regarding fashion trends; know and monitor competitionKnow customers' needs, both expressed and less obviousDemonstrate, recommend and style the products available; promote wardrobingSchedule client appointments and pull merchandise for clients in advance of appointmentsEnsure customer loyalty by collecting customer information and entering it into the database, thus building an extremely valuable clientele base that consists of high profile, international, professional and consistent customersOperationsTrainingTrain store employees on accurate use of store training programs, specifically the Customer Service program along with maintaining high-training standardsDevelopment & PerformanceReport to management team the strengths and areas of development for store personnelSuggest to the management team appropriate action to promote and encourage the Supervisor's own professional development by using tools and best practicesSupervision and OrganizationPromote a positive, professional and sales-oriented environment and promoting a culture open to internal feedbackAssign work load appropriately and effectively among store employeesOrganize and lead store meetings as directed by the management team to communicate store targets, priorities, and other relevant subjectsProvide team with insight and updates via regular store meetingsMerchandisingAssist with monitoring store merchandise standards and needs through appropriate reports and store team feedbackAssist with ensuring that visual merchandising guidelines (criteria and quantities) align with Margiela standardsImplement effectively and ensure all product presentation is maintained according to brand standards and guidelinesEnsure constant updates are executedAssist with providing daily training to store employees.Assist with slow-seller management by identifying commercial store needs and communicating it to the management teamProvide appropriate feedback to management teamLoss PreventionMinimize stock loss by implementing and executing all control Policies and ProceduresKeep store personnel accountable and responsible for all inventory control and Loss Prevention Policies and ProceduresAssist with organizing and carrying out an accurate stock inventory by implementing the Stock Take ProcedureComplianceMaintain safe working conditions for employees and customersFollow all company policiesQualifications and Education Requirements2+ years experience in a client-driven environment in lead sales or supervisory role.Leadership skills.Excellent customer services skills.Ability to work in a fast-paced environment.Highly organized with exceptional time-management skills.Preferred Skills4 year degree and/or equivalent combination of work and experience.3+ years supervisory experience.Experience in luxury or high-end, client-based environment.Customer/Client Focus.Communication Proficiency.Organizational Skills.Ethical Conduct.
#J-18808-Ljbffr