Major Incident Manager

Get AI-powered advice on this job and more exclusive features.We are seeking new talent!Job Title: Major Incident ManagerEnglish: Advanced LevelExperience: +2 yearsWhat do you need for this challenge?Min 2 years' experience in Major Incident Management AreaKnowledge and understanding in the ITIL Process Areas, especially Incident, Problem, Change, Knowledge, Request Fulfillment, and Configuration ManagementAbility to effectively manage team members, including technicians and advisorsAbility to represent the team while leading Sev1 and Major incidents, providing technical direction and leading troubleshooting coordinationPerform relevant project management processes: initiate, plan, execute, monitor, control, and closeUnderstanding of business benefits, values, and business requirementsAbility to investigate and solve customers' problems - RCAKnowledge in Service Management Ticketing ToolsExperience in driving the efficiency and effectiveness of the ITIL Process AreasEffective communicator with exceptional relationship management skillsWe are certified as a Top Employer in Latam, with benefits such as an indefinite contract from the first moment, competitive salary, insurance for major medical expenses for you, spouse, and children, dental plan, training portals, certifications, pantry vouchers, life insurance, excellent work tools, and much more.If you are interested, please send your updated English CV to ****** levelMid-Senior levelEmployment typeFull-timeJob functionInformation TechnologyIndustriesIT Services and IT Consulting#J-18808-Ljbffr