About UsDiligent is the global leader in modern governance, providing SaaS solutions across governance, risk, compliance, audit and ESG. Empowering more than 1 million users and 700,000 board members and leaders with a holistic view of their organization's GRC practices so they can make better decisions, faster. No matter the challenge.At Diligent, you are an agent of positive change. You are joining a team of passionate, smart, creative people who not only want to help build the software company of the future, but who want to make the world a more sustainable, equitable and better place. Be a part of a global community on a mission to make a real impact.Learn more at diligent.Com.The Research Analyst will support the ordering and delivery of various Compliance investigative and intelligence cases contracted by Diligent clients through a dedicated central contact location. Candidates should have a customer-centric focus and be able to partner with internal business partners in our sales, customer success, and production teams ensuring an efficient and accurate process. This is a highly visible role that will partner with the internal teams to ensure customer orders are accurately represented and delivered in a timely manner. The analyst may also participate in cases undertaken for our Managed Services clients to include review and adjudication of Global Database Check and Media Monitor results as well as other investigative and client contracted administrative projects as assigned. This position will report directly to a Due Diligence Senior Project Manager within the Managed Services Group (MSG). Key ResponsibilitiesConduct analysis of information identified to ensure adherence to Diligent guidelines with respect to the type of Managed Services investigative product to which it applies, including regulatory compliance and other specific analysis which may be tasked.Conduct online research using various open source, publicly available sources in support of investigative and intelligence cases undertaken for our clients to include review and adjudication of Global Database Check and Media Monitor results.Fact check and reconcile information for accuracy and clarity to ensure quality control of deliverables, as directed by Diligent supervisors and/or management personnel.Upon assignment, complete administrative tasks for specific Client projects ensuring quality in all deliverables.Required Experience/Skills:Bachelor's degree or equivalent business experience with required skills preferred.Fluent in English and Spanish.Superior attention to detail in reviewing data.Able to work independently with analytical focus.Demonstrated good business judgement based on thorough research.Demonstrated ability to manage workflow to goals and timetables.0-3 years experience required.Preferred Experience/SkillsPassion for customer service both internal and external.Commitment to quality in work product.This is a 12-month contract.#J-18808-Ljbffr