.Managed Services Engineer (Telecom/Network) - MexicoFull-timeFounded in 2001, family owned and operated AireSpring is a leading Provider of Cloud Communications, Managed Connectivity and Managed Security which has earned its stellar reputation by taking service and support to the next level, delivering an award-winning customer experience that far exceeds the industry standards.As the trusted provider to over 22,000 enterprise locations worldwide, our mission is to help our clients connect and communicate easily. We aim to delight our customers and partners by providing personalized, outstanding service.GENERAL PURPOSEThe Managed Services Engineer will be responsible for successfully managing, creating, designing, implementing and turning up AireSpring's services that include, but are not limited to:SDWAN /MPLSManage IP enhancements and procedures to support the Operations Department. Focus is on new technologies, products and processes. Providing management with expert advice for short and long-term department objectives. Acting as liaison to Operations to achieve these goals. Strong customer service skills and ability to manage multiple projects.Fortinet NSE 6 or 7 currently certifiedESSENTIAL DUTIES AND RESPONSIBILITIESResponsibilities include but are not limited to:Strong background, experience and working knowledge with the routing and switching protocols Border Gate protocol (BGP), Enhanced Interior Gateway Protocol (EIGRP), Open Short Path First (OSPF), Rapid Spanning Tree Protocol (RSTP), Hot Standby Routing Protocol (HSRP), Virtual Routing Redundant Protocol (VRRP), Gateway Load Balancing Protocol (GLBP) and familiar with Multiprotocol Label Switching (MPLS) design.Knowledge and experience monitoring BGP connections with internet peers and reviewing core network stability and usage.Maintaining and creating resiliency for the core network with HSRP, VRRP, GLBP protocols.Network security and Intrusion Detection System (IDS) management.Configuration and installation of Customer Premise Equipment (CPE) (routers and switches and firewalls) and customer network infrastructure in support of VOIP and Data Network Services (DNS).Perform IP site outage troubleshooting: Hardware failure, Circuit failure, Hardware reboot, Software issues (IP Routing, Switching, Internet Operating System (IOS), DNS, VOIP).QoS monitoring hosted services.Develop and manage any related/required infrastructure documentation.Participate in management meetings for projects related to the infrastructure.Advises and helps design new build outs of the infrastructure.Develops and conducts testing procedures for new infrastructure projects as required.Strongly self-motivated and willing to tackle challenging problems.Required to work with our customers, vendors and other departments at Airespring to ensure on-time and proper delivery of our services, meeting the needs of our customers and our company's standards.Create, write and maintain processes and procedures