.Job SummaryResponsible for driving sustainable profitable sales and market share growth by identifying the customer needs and opportunities, establishing solid customer relationship, leading, coordinating and reporting IFF activities and promoting relevant solutions aligned with corporate strategy.
For a defined territory, category, coordinated or global account:Ensure financial targets are met and business performance is constantly monitored and reported; develop and maintain sustainable relationships with internal and external customers; prepare account plan and report relevant market information; collaborate with internal departments to explore innovations and new concepts related to customers' products and on-going projects; monitor market development in terms of competitors, products, and trends; partner with operation team to ensure customer satisfaction in terms of service, quality, and supply.Responsibilities/Description - Understand specific market and customer ecosystem including activities, strategies, brands, markets, consumers via different sources - Develop multi-level cross-functional customer relationships with key customer decision makers/influencers - Contribute/lead commercial negotiation(e.G., core listing, annual pricing, payment terms, rebates/cost savings agreements, supply contracts) - Maximize potential advantage to IFF while delivering optimal solutions to customer (GP improvement, catalogue optimization, complexity reduction, etc.)
- Ensure customer supply chain requirements, processes and KPIs are well communicated to IFF Operations to ensure we meet customer needs - Understand customer regulatory requirements/changes and update data to GRA and input to project management system - Acts as the main customer point of contact in all matters - Demonstrate IFF Culture Principles and live our values - Manage and/or mentor junior team members/peers, and onboard and coach new team members - Influencing stakeholders to align on shared objectives - Lead projects through effective communication, and collaboration with key external and internal stakeholders(CI/Marketing/Creative Teams/formulation etc