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**Job Description: Senior Manager, Admin Center of Excellence****Overview**:**Responsibilities**:**Team Building and Leadership**:- Recruit, hire, and onboard top talent for the Admin Center of Excellence team.- Foster a collaborative and inclusive team culture that promotes innovation, accountability, and continuous improvement.- Provide coaching, mentoring, and professional development opportunities to team members.- Set clear performance expectations, monitor progress, and provide regular feedback to ensure high-performance outcomes.
**Standard Operating Procedures (SOPs) and Process Development**:- Design, develop, and implement standardized administrative processes and procedures across the organization.- Establish best practices, templates, and guidelines to streamline operations and ensure consistency and efficiency.- Continuously evaluate and optimize existing processes to drive productivity gains and enhance service quality.
**Strategy and Execution**:- Execute the strategic vision for the Admin Center of Excellence, aligning it with organizational goals and objectives.- Collaborate with cross-functional teams to identify areas for improvement and drive operational excellence initiatives.- Monitor key performance indicators (KPIs) and metrics to assess the effectiveness and efficiency of administrative operations.- Identify risks and opportunities, propose solutions, and lead the implementation of strategic initiatives.
**Budget Management**:- Develop and manage the budget for the Admin Center of Excellence, ensuring optimal allocation of resources.- Monitor expenditures, track financial performance, and implement cost-saving measures without compromising quality or service levels.- Prepare financial reports, forecasts, and recommendations to support decision-making processes.
**Communication and Influencing**:- Effectively communicate the strategic vision, goals, and progress of the Admin Center of Excellence to executive stakeholders.- Deliver persuasive and impactful executive presentations, demonstrating the value and impact of the team's initiatives.- Collaborate with internal stakeholders to build partnerships, leverage resources, and influence decision-making processes.
**Qualifications and Skills**:- Bachelor's degree in Business Administration, Management, or a related field.
A Master's degree is a plus.- Proven experience in building and leading high-performance teams in an administrative or operational function.- Strong knowledge and experience in developing and implementing standard operating procedures and process improvement methodologies.- Demonstrated ability to manage budgets and financial resources effectively.- Excellent strategic thinking and execution skills, with a track record of successfully driving organizational change and transformation.- Exceptional communication skills, both written and verbal, with the ability to deliver compelling executive presentations