**Job Details**
**Manage Operational performance 25%**
- Supervise the function of Customer Billing and supports Team Leaders in Daily Operations
- Expertise in managing functions for Billing, Credit Rebill, Dispute Resolution
- Preparing and Implementing strategy on day-to-day basis and expediting the billing process with minimum disruption
- Ensure smooth migrations identify potential process risks, establish mitigation/control plans, and monitor the impact
- Plan, coordinate, and monitor operations performance on agreed upon SLAs and key metrics. Advise on appropriate action plans where needed via consistent processes
- Focus on driving quality with a view towards robust performance management, stakeholder feedback and active metrics management
- Ensure Business continuity plans are always tested for service and critical services are always delivered as agreed with customer
- Plan, direct, coordinate and oversee operations activities, ensuring development and implementation of efficient operations and cost optimized solutions to exceed operational goals
- Ensure regulatory requirements, Internal Controls, & Policies and Procedures are followed
- Ensure timely monthly/ quarterly / annual closing of books of accounts and support in Internal/External Audits
- Develop and publish weekly / monthly / quarterly key performance Indicators (KPIs) to stakeholders and executive management
- Drive towards the agreed efficiency targets through defined processes
- Lead through transitions and increase organizational performance driving and embedding many competing initiatives
**People Management 30%**
- Directly Manage and Coach Team Leaders and their teams depending on scope and complexity
- Build and lead an engaged, high performing team and foster an inclusive environment
- Accountable for performance management, talent development and succession planning
- Provide coaching/mentoring
- Coordinate activities of team members engaged in processes and sub-processes to deliver
- Monitor Productivity and Efficiency of teams
**Stakeholder Management 30%**
- Build & manage credible robust business relationships with key partners and stakeholders with a focus process maturity
- Work closely with relevant stakeholders to drive the Process strategy
- Monitor and communicate Process Health in a timely and effective manner through the monthly performance dashboard.
- Close communication and partnership with Internal Audit teams as well as Group External Auditors
- Timely follow up on Business escalations and provide active resolutions
**Drive Process Improvement Strategy 15%**
- Build a culture of continuous improvement and operations excellence
- Partner and align with the Business by closely working with the Internal Stakeholders
- Drive the defined process initiatives for your center
**Education, Experience, Skills**
- Bachelor's/Master's degree in Accounting, Finance or Business Administration)
- continuous improvement training (e.g. LEAN / Six Sigma) desirable
- **10+ years of experience in finance operations work with deep expertise in Order To Cash Function with 5+ years leading teams**:
- Continuous Improvement mindset
- Demonstrated ability to manage large teams and highly adept at building resiliency within them
- Possess a strong customer service acumen
- Self-starter with strong analytical, problem solving skills and initiative to achieve desired outcomes
- Excellent verbal and written communication skills
- Managed stakeholders with extensive experience working in a diversified industry environment
- Experience working in a Shared Service Environment
- **Managed 30+ people across the full spectrum of Order to Cash**:
- Ability to work across diverse cultures and backgrounds
**Core Competencies**
**Concept Strength**:
- Identifies connections and interdependencies
- Thinks creatively. Analyze complex situations and generate solutions
**Agile & Resilient**:
- Cultivates innovation by experimenting and adapting, learning from failures, and overcoming limits
- Creates clarity, optimism, and opportunities in the face of ambiguity, uncertainty and setbacks
**Change Management**:
- Demonstrates openness to new approaches and ideas
- Fosters an environment where one can challenge the status quo when improvement is necessary
- Defends the necessary changes in the organization and helps others prepare for the impact and acceptance of such necessary changes
- Progresses productively under conditions of change and ambiguity
**Process Mindset**:
- Optimize and continuously improve financial processes and other businesses
- The results are driven with a passion for continuous improvement
- Can understand, develop, and adhere to processes, identification and implementation of simplification
- Standardization and process improvement while looking for proactive optimization
**Personality**:
- International Working Experience
- Very strong in Interpersonal skills, planning and organizing skills, service orienta
