.Overview:- The Manager of BPO's will be operating and involving management of Vendor contracts of all Customer Services and Telesales Operations across geography(S) for the company. The position collaborates with the supplier and a variety of internal departments to develop and integrate strategies, action plans and customer-focused processes to support key business objectives. It ensures the delivery of high quality, efficient and cost-effective customer service and a telesales operation.The Manager will be responsible for leading and managing a team of Individual contributors supporting various aspects of Vendor Life cycle management from Project Implementation, Set up, Operational and financial reporting and Process re-engineering.**Responsibilities**:- Primarily responsible for ensuring and influencing the supplier to deliver a premier customer experience for all customer contacts and meet all Key Performance metrics per the contractual agreement.- Point of contact and delivery for driving supplier involvement and partnership on Key strategic initiatives and Contractual obligations- Partner with supplier and internal team to ensure all key metrics are delivered- Responsible for multiple Supplier performance ratings and facilitation of Quarterly Business Reviews & Performance improvement initiatives.- Ensure department compliance with all applicable industry regulations and internal Quality Management Systems guidelines.- Lead or participate on work teams that identify and execute plans that result in new or improved operations programs.- Minimum 6-10 Years of work experience in Call Center environment and preferably with 2-3 years of Project Management at Client Side or has worked as a Relationship Manager or in a BPO industry.Qualifications:- This position requires 4+ yrs of experience in inbound and/or outbound sales and Customer Service call center management preferable with experience in Financial Institutions.- Sound Knowledge on Call Forecast, WFM, Split Shift Design & Call Center Technology is mandatory Knowledge on concepts interacting with CRM.- Extensive experience building and managing call centers agents is required- Experience in telesales and Customer Service- Knowledge of U.S. industry regulations. TCPA desired.- Previous experience with Ramp up and Ramp down processes