.The Hilton portfolio of hotels is comprised of 19 industry-leading and world-class brands. A dedicated team of industry experts in the domains of hospitality, brand management, innovation, food and beverage, wellness, owner relations, and more, leads our Brands organization with the steadfast goal of strengthening and growing the Hilton portfolio. In addition to our flagship brand, Hilton Hotels & Resorts, the family of brands includes Waldorf Astoria, Conrad, Canopy, Tempo by Hilton, DoubleTree, Curio Collection, LXR Hotels and Resorts, Hilton Hotels and Resorts, Motto, Signia by Hilton, Tapestry Collection, Hilton Garden Inn, Hampton, Tru, Embassy Suites, Homewood Suites, Home2 Suites, Spark, and Hilton Grand Vacations.**What will I be doing?**The Manager, Brand Performance Support - Mexico, Central America & Caribbean, will be responsible for delivering outstanding service and support to General Managers, and Sales Leaders throughout the Mexico, Central America & Caribbean region within Hilton's Focused Service, All Suites, and Full-Service Brands. You will assist with Brand Performance Support (BPS) efforts and provide targeted strategic and tactical support to an assigned group of hotels. To successfully do so, you will follow BPS processes, handle the relationship between the enterprise and hotels, and drive company objectives by building and cultivating positive relationships. Tasks include but are not limited to:- Serve as the front-line response for tactical questions relating to hotel operations, sales, revenue maximization, eCommerce, marketing, and all other Brand related questions.- Provide one-on-one consultations.- Collaborate closely with the BPS Director, Hotel Performance, and Hotel Leadership Support Teams on the necessary support of the hotels within the region.- Support the physical hotel pre-opening process - BPS Roadmap. This includes collaborating with new hotel teams, internal teams to ensure a timely and smooth pre/post-hotel opening and an on-time ramp-up.- Lead proper rollout and execution of brand and company-related initiatives in the region.- Analyze and understand hotel and region needs and opportunities.- Partner with other functional teams to streamline efficiencies as well as implementation and compliance with new initiatives
