.Manager, BRIM Convergent Mediation Operations Welcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are…When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next…From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.Your New Role:The Capability Center BRIM Convergent Mediation (CM) Manager ensures the ongoing operations execute properly, perform regular maintenance activities, and monitor all jobs and batch processes. This is a technology focused role with additional project management responsibilities. You play a crucial role in building/maintaining CM solutions and managing the operations and projects related to SAP BRIM's Convergent Mediation module. This module focuses on gathering, transforming, and processing data from multiple sources to be used in provisioning, billing, invoicing and settlement/payment processes. Your responsibilities encompass both operations management and project management functions.Your Role Accountabilities:OPERATIONSEnsure the Convergent Mediation system operates smoothly, handling the inflow and outflow of data from various sources. This includes monitoring daily batch jobs, real-time data processing, error handling and managing system alerts.Identify, troubleshoot, and resolve issues within the mediation system, such as data inaccuracies, errors in data transformation, or integration failures between upstream and downstream systems.Design, develop, document, test, deploy Convergent Mediation objects per business requirements.Provide efficient solutions in a fast-paced business environment. Analyze the performance of the mediation processes and ensure efficient handling of large volumes of data without bottlenecks. Apply system tuning techniques or coordinate with technical teams to improve performance.Oversee the accuracy, consistency, and completeness of data flowing through the system. This includes implementing validation rules, managing error logs, and ensuring data reconciliations.Provide technical support by resolving incidents and applying permanent fixes. Ensure adherence to service level agreements (SLAs) for uptime and issue resolution.Act as the point of contact for operational stakeholders, providing them with updates on system performance, incidents, and ongoing operational tasks.PROJECT MANAGEMENTLead projects related to the implementation, upgrade, or enhancement of the Convergent Mediation system