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**POSITION** SUMMARY**The Manager Carrier Management leads a team of both local and virtual employees' responsible capacity-facing activities (sales, account management, post-sales support) in order to meet the transportation needs of the customer, deliver a quality experience, and meet organizational financial targets.
They are responsible for employee hiring, onboarding and ongoing performance management and development.
The Manager, Carrier Management builds effective relationships with internal partners to understand customer needs and new or ongoing business opportunities, in order to position their capacity team to deliver on expectations.
They champion both capacity and organizational transformation by leading effective change management within their team.
**DUTIES AND RESPONSIBILITIES**The duties and responsibilities of this position consists of, but are not limited to, the following:**Talent Management**:- Daily coaching and performance management.
Monitor employee activity, productivity and quality metrics; work one-on-one with employees providing coaching and guidance to drive the right behaviors and improve results.
Support employees with problem resolution or remove barriers when appropriate- Encourage employee feedback through formal and informal channels (engagement survey, manager feedback).
Acknowledge and act on the feedback to drive employee engagement and a culture of open two-way communication, inclusivity and continuous improvement- Participate in the recruitment, selection, promotion, and alignment of qualified and diverse talent in designated locations- Plan employee schedules to ensure coverage.
Monitor weekly hours to manage personnel and overtime costs**Business Strategy and Execution**:- Clearly communicate capacity organization's strategic objectives and team/individual performance metrics.
Ensure daily/weekly stand-ups are executed with quality and relevant information is shared in a timely manner- Drive adoption and participate in strategic carrier procurement strategies (i.E.
Drop Trailer, Navisphere procurement, RFP bid process, etc.)
by partnering with shared services, and supporting the customer sales and committed capacity process to provide quality coverage options- Utilize analytics to drive decision making, manage employee performance and improve quality.
Promote usage among the team to ensure appropriate action is being taken in response to results- Develop and maintain a broad understanding of C.H.
Robinson's products, services, resources and leverage those appropriately to optimize client solutions.
Lead by example to build a deep understanding of technology and how adoption drives the achievement of organizational goals- Champion organizational transformation