.About the Role:Grade Level (for internal use): 10The Team: The Client Services team provides support to clients 24 hours per day 5 business days per week. Email and phone support is provided during local business hours in English, Japanese, Mandarin, Portuguese and Spanish from regionally based offices in Beijing, London, Mexico City, New York, Sydney and Tokyo.Work Schedule: 9am-6pm flexible (Mex time)Responsibilities and Impact: The Client Services team strives to provide the highest level of support to S&P DJI's clients with the ultimate goal of encouraging retention through the enhancement of the overall client experience. The team supports both global and regional clients including but not limited to Asset Managers, Endowments and Foundations, ETF product providers, Investment Management Consultants, Insurance companies, Investment Banks, and Pension Funds.As a Client Service specialist, you will work collaboratively with a wide cross section of teams within S&P DJI including index production, sales, product management, marketing and technology, providing you with a broad foundation in both indexing and S&P Dow Jones Indices' unique business model. The role provides direct exposure to some of the largest, sophisticated indexers in the world, assisting users with S&P DJI data, files and delivery platforms. With experience, responsibilities can include supporting and leading client transition projects such as file format changes and delivery platform upgrades, service enhancements including Knowledge Base, Frequently Asked Questions and other self-service tools and process improvements to increase the effectiveness and efficiency of Client Service day-to-day activities.Responsibilities:Primary daily responsibilities involve working directly with clients via phone and email, responding to inquiries, working with subject matter experts on complex queries and troubleshooting client issues.Working across a diverse set of cross-functional client teams including marketing, legal, operations, portfolio management, and product development to understand and address unique client needs.Drawing insights from client interactions and communicating them effectively to appropriate internal teams in order to enhance the overall client experience.Speaking competently on S&P DJI products and services.Introduce new subscribers to S&P SDJI products and services via online and in-person demos.Representing the client point of view when preparing and implementing modifications to data services; proactively assist in developing communications, FAQs, and project plans for various client transitions including platform updates, delivery enhancements and product decommissions.Troubleshooting client access to proprietary (e.G.: SFTP, SPICE) and non-proprietary (e.G.: Bloomberg, FactSet) data distribution platforms