The Infrastructure Manager is an intermediate level role responsible for driving LAN / WAN and help desk administration strategies, including network maintenance, technical guidance, and security in coordination with the Technology Infrastructure team. The overall objective is to coordinate, manage and advise a team of professionals on technical and strategic concepts and activities.
**Responsibilities**:
- Evaluate subordinates' performance and make recommendations for pay increases, hiring, terminations and other personnel actions
- Communicate interdependencies in and outside of the department as well as across products and projects
- Verify adherence to control/risk standards and processes
- Lead, evaluate, provide resources and drive a team towards realistic goals
- Demonstrate a comprehensive knowledge of how areas of Technology Infrastructure contribute to achieving business goals
- Shared responsibility for delivery of end results and contributes to planning, budget management and formulation of procedures which directly impacts the Technology Infrastructure area; influence for resource planning
- Influences others through communication and diplomacy skills; may negotiate with external parties
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Ability to manage teams.
**Qualifications**:
- 5-8 years of experience in a Technology Infrastructure role with people management experience
- Effective written and verbal communication skills
- Effective analytic/diagnostic skills
- Ability to communicate technical concepts to non-technical audience
- Experience in a Financial Services or large complex and/or global environment preferred
- Ability to develop projects required for design of metrics, analytical tools, benchmarking and best practices
- Ability to partner with virtual and in-person teams, define goals to a team, and work under pressure or to a deadline
**Education**:
- Bachelor's/University degree or equivalent experience
This job description provides a high-level review of the types of work performed. Other job-related duties may be assigned as required.
Experiência deseable de 3 a 5 años en:
Administración de personal de soporte a infraestructura del core bancaria.
Gestión de equipos de trabajo.
Deseable conocimiento de tecnologías del Core Bancario - Mainframe, Cobol, entre otras.
Rotación de turnos de 12 horas con días laborales de miércoles a sábado y de domingo a miércoles.
Deseable nível de inglés intermedio/avanzado
Lic. o Ing. Negociable respecto a experiência profesional
Desirable:
Communicate interdependencies.
Verify adherence to control/risk standards and processes.
Continually seek out opportunities for process improvement.
Shared responsibility for delivery.
Influences others through open communications and active listening.
Acts as SME to senior stakeholders.
- **Job Family Group**:
Technology
- **Job Family**:
Infrastructure
- **Time Type**:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
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