.The GitLab DevSecOps platform empowers 100,000+ organizations to deliver software faster and more efficiently. We are one of the world's largest all-remote companies with 2,000+ team members and values that foster a culture where people embrace the belief that everyone can contribute. Learn more about Life at GitLab.Manager, CRM Systems at GitLab Remote, North America An overview of this role In this role, you will be the Manager of CRM Systems, reporting directly to the Director, CRM Systems. Your primary responsibility will be to lead a team of highly collaborative and results-oriented IT professionals, overseeing the delivery of global, high-value IT applications across the company. Your skills, experience, drive, and passion will be crucial in ensuring that GitLab has the necessary IT applications to not just meet but exceed corporate objectives. Your focus will extend to fostering business alignment with team members and sponsors, anticipating the evolving needs of the business, and proactively scaling the team to stay ahead of the curve. Deep technical proficiency in Salesforce (and ideally Zuora) is essential for actively contributing to roadmap discussions across the organization. As a motivated leader, you will excel at mentoring and building professional relationships at all organizational levels. Your role will require solid problem-solving and decision-making skills, along with agility and adaptability to effectively manage change. This position, encompassing both strategic and tactical aspects, will empower you to influence adoption, achieve results, and maintain a strong client service orientation. What you'll do Business Partnership: Works with leadership within the cross-functional team and assists in roadmap planning. Business Operations: Analyze and plan improvements in technical implementations to continue to deliver value to business partners. Document related processes and technical configurations in the GitLab handbook. Technical Delivery: Provide hands-on, expert-level technical assistance to delivery teams. Drives adoption of technology and process changes. Drive end to end delivery on large, complex, cross-functional projects across multiple systems or integrations with minimal oversight. Proactively provides recommendations for system improvements. Project Management: Run the technical implementation of small and large-sized projects Manage intake and prioritization process for functional areas of expertise. Mentorship: Build and manage global teams. Guide and coach team members. Mentor junior team members and model GitLab values for the team. Ability to delegate key tasks within the team to improve team efficiency and throughput. Measure, monitor, and maintain team's ability to meet or exceed Service Level Agreements (SLA), Objectives and Key Results (OKRs), and Key Performance Indicators (KPIs). Experience and comfort working in a culture of measurement
