.Sutherland is seeking an organized and reliable person to join us as a **Customer Experience Manager**. We are a group of driven and supportive individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!**Customer Experience Managers in this role get to**:**Collect and analyze customer feedback**: this feedback that comes through internal and external channels is collected and analyze to identify and act on every opportunity - and so that the manager can champion the voice of the customer.**Ensure compliance**:With key initiatives, tracking complaints, reporting on status, and manage projects that result in identified issues being prevented or mitigated for future customers.**Built a positive experience**: cause a measurable reduction in negative comments by tracking and ensuring the dissemination of best practices that result in positive customer experience.**Create a quantifiable increase in Customer Experience**: This critical team member will also collaborate with other team members and the business to improve results.**Take ownership of customer feedback**: and take action to prevent or mitigate them before they affect any other customers.**Assure control**:Track and report monthly KPIs Team, track and report CX Pillars quarterly. Perform Ad Hoc requests for data, special reports, and analysis from a variety of departments to help them focus on opportunities for improvement or celebrations of success. Monitor and take action on Customer Surveys.**Manage and create projects/initiatives**: track data and identify trends.**Perform Project Management Activities**: such as help to identify potential value-added projects.**Perform Team Management Activities**: Participate in the sourcing, attracting, selection, onboarding, and managing of interns.Engage in onboarding, training, and developing of CX interns. Escalate opportunities for quick wins when a new pattern of issues emerges