Plexus Worldwide is a leading direct-sales company founded in Scottsdale, Arizona, where it remains a top employer and economic driver. For the past 14 years, Plexus has been focused on igniting hope, health, and happiness, through their science-backed nutritional products and skincare, as well as an exciting home-based entrepreneurial opportunity.As a 5-time Best Places to Work winner, the company enjoys a strong organizational culture and has a deep commitment to giving back to communities in need.To assure that the Ambassador's Services Operations Department (Call Center) provides excellent, timely, accurate, and professional customer service to our Ambassadors (local and international) as they relate to the MLM industry, mainly Hispanic and English market segments, and our internal customers.**Job Duties**:- Evaluate and implement all administrative processes that will facilitate the proper management of Ambassadors personal information related to their MLM independent business.- Identify and recommend improvements in conjunction with corporate IT department that will help the ASO Department to provide and/or improve our local and international customer service.- Help increase orders and revenues through the Ambassador Services department worldwide, by implementing the global strategies.- As business evolve, identify all areas/departments (local and international) that need to be developed/created in order to better serve our Ambassadors population worldwide.- Manage department's budget to maximize resources.- Makes sure the Ambassador Services Department is multicultural and sensibly oriented when providing service and that procedures adapt to the market segment accordingly.- Commit to working together as one team, exceed service expectations by developing positive relationships and treat others with value and respect always.- Exhibit an honest and committed effort to delivering as promised, never compromising quality.- Achieve individual and team goals. Meet deadlines with the resources provided and never compromise ethical standards.- Seek opportunities for personal and professional development. Attend all company required training and actively participate in development conversations with managers.- Contribute to the overall growth and success of Plexus by embracing the Plexus core values:- We are One Plexus.- We are accountable.- We get the job done right.- We empower others.**Minimum Qualifications**:- BA degree in any of the following areas: Administration, Psychology, Finance, Marketing, Sales- Minimum 5 years management experience within a customer contact, sales center or call center environment (preferable within the MLM industry).- Excellent oral and written communication skills.- Must be bilingual (English/Spanish).