.Establishes technical direction and strategy for group.- Represents the team at customer sites if required.- Ensures technical solutions meet defined standards or metrics.- Serves as escalation point for urgent and highly sensitive customer issues.- Establishes team training curriculum and requirements.- Reviews and/or approves complex technical plans and solutions as applicable.- Provides technical leadership on highly complex and cross-functional projects.- Partners with key technology leadership across business division and industry.- Anticipates and understands trends that may impact technology decisions.- Assesses technical capabilities of team members.- Ensures team members are recruited, developed, organized, and equipped to operate efficiently and effectively in pursuit of company business objectives.- Provides leadership, which will ensure the development of a service culture and generate motivation and commitment to business objectives.- Makes hiring decisions.- Develops and maintain deep expertise in applicable Thomson Reuters products and infrastructure and ensure that this is appropriately deployed in the rapid and effective resolution of all third level problems.- Leads team through standard incident and problem management process.- Has responsibility for assigning work, allocating resources, monitoring results, controlling costs, as well as, managing and mentoring staff.- Identifies business problems and establishes technical projects to mitigate risks- Manages portfolio of projects and virtual teams across business units- Translates business and strategic objectives into tactical project plans.- Manages dependencies and priorities for teams.- Communicates key performance indicators and metrics to stakeholder community.- Communicates team changes to internal stakeholders and team members.- Communicates with senior leadership on major incidents, root cause and problem resolution.- Prepares presentations for stakeholder community.- Communicates bi-directionally between teams and upper management as well as across groups.- Leads team and is accountable to manage to product availability targets.- Establishes and maintains key process standards and best practices.Do you want to be part of a team helping re-invent the way knowledge professionals work?
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