SOLUTIONS IT SUPPORT MANAGERREQUIREMENTSGood knowledge on supply chain.Experience in Support department.Capable to initiate and implement new approaches and procedures.Able to translate strategy into operational plans and on to execution.Experienced in recruitment/selection; training/development; people management; coaching; conflictmanagement; performance management.Able to coordinate efforts/resources within and across boundaries to deliver goals.Capable of systematic and rational analysis to identify the root cause of problems.Nice to HaveKnowledge on Blue Yonder WMS (Dispatcher WMS) and Infor WMS.PERSONALITY TRAITSExcellent communication skills both written and oral and the ability to tailor these to the audience.Ability to move forward successfully with minimal direction: self-motivated & autonomous.Capable of remaining professional & effective under workload.Proactive and willing to involve stakeholders in decision making process when needed.Ready to take personal accountability for achieving individual and shared goals.Capable to make informed judgments and to generate pragmatic, practical, timely solutions.Demonstrates high levels of integrity.Strong leadership and organizational abilities.MINIMAL WORK EXPERIENCE5 years professional experience in a transportation, logistics or supply chain management related role, preferably within the 3PL industry.Proven working experience in managing and developing team. Excellent client facing and internal communication skills.ROLES & RESPONSIBILITIESMonitoring the quality of service provided by the company's employees to ensure they are meeting or exceeding customer expectations.Evaluating employee performance and making recommendations for improvement where needed.Ensuring that all company policies are followed to prevent any potential legal liability for the company.Ensuring that all customer requests are handled in a timely manner.Reviewing training needs to ensure that employees have adequate knowledge to perform their jobs.Performing audits to determine if processes are being followed correctly, and identifying areas for improvement.Produce reports of team activities and performance for higher management.ABOUT DSVDSV is a dynamic workplace that promotes inclusion and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you become part of one of the best-performing companies in the transportation and logistics sector. You will join a talented team of over employees in more than 80 countries, working passionately to provide our customers with excellent experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and is committed to operating in respect for nature.#J-18808-Ljbffr
