.Manager, Fan Information - Mexico Application Deadline: 14 October 2024 Department: Tournament and Venue Operations Employment Type: Fixed Term - Full Time Location: Mexico City Description At FIFA World Cup 2026, our vision is to unite the world through the greatest, most innovative, and inclusive sporting event of all time. The 2026 World Cup will mark the first time that the tournament will be hosted by three countries: the United States, Canada, and Mexico. This new format redefines excellence, generating unique opportunities for greater participation and engagement from fans and players. Now is your time to be part of the workforce that is creating this unique and unforgettable experience. THE POSITION Sitting within the Operations Department, Fan Operations along with Dressing and Signage, Venue Management, Team Services, Competition Management, Broadcast and Media Operations aims to deliver the most engaging, innovative, and accessible World Cup experience for all players, fans, partners, and the community. Fans travel from around the globe and may be unfamiliar with the stadiums and cities hosting the event. The Fan Information sub-project provides these visitors with all the information they need for an exceptional FIFA World Cup experience. This involves ensuring comprehensive information is accessible through the FIFA tournament app, FWC.Com, FIFA.Com, social media platforms, and on-site at the stadiums and host cities. Reporting to the Executive Director of Stadium & Venue Management, the Fan Information Manager will help serve Fan Operation's efforts to deliver the FIFA World Cup 2026 in Mexico. The main responsibilities of the Fan Information Manager Mexico for the FIFA World Cup 2026 include:Managing the gathering and dissemination of fan information pertaining to Stadiums,Host Cities & Airports for Mexico City, Guadalajara and Monterrey.Ensuring all information for the Mexican stadiums is present in the online FanInformation Hub and on other relevant channels.Assist in running the change management strategy for Mexico.Works with the Fan Operations Manager Mexico to fill any information gaps and help facilitate communication.Ensure all fan facing information is appropriate for the Spanish speaking market and ensure all Spanish translations are accurate and are appropriate for the fans.Help ensure both physical and digital fan journeys remain fully aligned and complementary.Assist in the development of the FIFA Tournament Application as it pertains to the information needed for fans in Mexico.Be a point of contact for the Mexican stadiums for FIFA Tournament application and assist in the roll out of digital experiences.Facilitate customer service in Mexico City, Guadalajara, and Monterrey Stadiums.YOUR PROFILE We work hard at FIFA. We are dedicated, ambitious and innovative. And we respect our values. Always
