Job Description
The Finance & Strategy team serves as trusted advisors to the company, informing and guiding critical C-level decisions through insightful analyses & thought partnership. We are looking for a bright, driven individual who will succeed in a fast-paced environment and support our team in making sound recommendations that will allow the company to scale as we propel the business now from a Billion revenue to the Multi-Billion era.
The primary functions of a Financial Manager are to deliver high-precision forecasting & actionable insights, build complex financial models, and become well-rounded finance professionals. Our analysts are the foundation of the success of the team, and so your impact will be felt immediately as you develop finance and business acumen.
**Responsibilities**:
- Provide decision support and act as a thought partner to GTM leadership, from day-to-day operational decisions to large-scale strategic shifts, by providing accurate financial and non-financial information and analyses for their business decisions.
- Perform relevant ongoing and ad hoc analyses and synthesize complex data into actionable insights and strategic recommendations to drive value engineering opportunities and business results. Includes continued work on pricing forecasting.
- Build and improve upon robust financial models to accurately forecast and plan key financial and operational metrics, including gross price uplift.
- Deliver relevant, timely and accurate reporting on existing and new key financial and operational metrics against strategic goals. Maintain, monitor and analyze historical and forecasted KPI reporting with specific focus on identifying emerging trends, revealing opportunities, managing risks, and providing insights about the drivers of performance and return on investment.
- Establish processes and drive process improvements in collaboration with cross-functional teams to optimize financial systems, improve forecast accuracy, create tools, and improve operating processes.
**Minimum Requirements**:
- 6-8 years of technology, banking, private equity, corporate finance, pricing, sales strategy, economics or consulting experience in a fast-paced industry.
- Advanced skills in building scalable financial models (via Excel or Google suite), with ability to understand and translate how their inputs/outputs determine business outcomes.
- Demonstrated experience building dashboards and visualizations in looker and/or Tableau
- Strong analytical aptitude, attention to detail, and problem-solving skills with commitment to achieving quality results - able to understand strategic impact on the wider business and yet operate at a detailed tactical level.
- Strong oral and written communication skills and the ability to establish collaborative relationships and influence senior leadership as the role leads to becoming a trusted finance business partner to senior leadership.
- Experience with financial planning systems (Adaptive, Hyperion)
- Highly-motivated self-starter comfortable with ambiguity and change. Experience working with tight deadlines and successfully managing multiple priorities simultaneously with mínimal direct supervision.
**Preferred Qualifications**:
- Positive attitude with an analytical mindset and desire to learn new things quickly. Team player eager to further develop and grow with us
- Demonstrate intellectual curiosity and problem-solving skills
- Strong work ethic, reliability, and attention to detail - "get it done" attitude
Zendesk is not your average tech company. We have all the stuff you'd expect - competitive pay, benefits, appealing offices, snacks, and more. We also have a culture deeply dedicated to enabling conversations and providing appreciative support. We help our staff keep work-life balance, from flexible hours to remote work, to the most dynamic parental leave plans on the market. Our Social Impact team is actively engaged in our community and enables us to invest thousands of hours with local community groups each year. We invest in diversity and inclusion so that our team reflects the diversity of the world around us. We have a whole crew dedicated to ensuring our workplace experience is top notch and welcoming for all.
**The Intelligent Heart Of Customer Experience**
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide are collaborating from kitchen tables, home offices, coworking spaces, and Zendesk workspaces to make one team.
Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age,
