Our Purpose
We work to connect and power an inclusive, digital economy that benefits everyone, everywhere by making transactions safe, simple, smart and accessible. Using secure data and networks, partnerships and passion, our innovations and solutions help individuals, financial institutions, governments and businesses realize their greatest potential. Our decency quotient, or DQ, drives our culture and everything we do inside and outside of our company. We cultivate a
culture of inclusion
for all employees that respects their individual strengths, views, and experiences. We believe that our differences enable us to be a better team - one that makes better decisions, drives innovation and delivers better business results.
Title and Summary
Manager, Franchise Management LAC
Overview
Role
- Manage the licensing and onboarding activities for Customers.
- Establish relationship with customers and prospects to coordinate the proper onboarding according to Mastercard Standards and regulatory demands.
- Perform analysis, identify business and process improvement opportunities.
- Coordinate with key areas such as Legal, Risk, AML and Regulatory the execution of the end-to-end onboarding process.
- Facilitate and assist Mastercard Franchise teams to define appropriate standards to solutions.
- Coordinate key activities with Mastercard Global teams.
- Provide thought leadership on Customer and Network Enablement Partner models, customer ecosystem evolution, and solution-oriented thinking.
- Engage with customers to advise best practices.
- Establish alignment with regulatory teams to identify governing requirements.
- Provide reporting and status to Senior Management team.
- Respond to complex internal and external customer requests.
All About You
- Experience as an effective manager.
- Experience within Financial Industry, ideally with Fintech ecosystem.
- Excellent interpersonal communication skills, both written and verbal.
- Analytical skills, ability to work with data and documentation.
- Solid project management and process improvement skills.
- Highly organized with strong attention to detail.
- Ability to understand and execute on key operational aspects and attentive to details.
- Ability to manage ambiguity.
- Bi-lingual Spanish and English, both written and spoken. Portuguese a plus.
- Team-player with hands-on attitude, strong collaboration skills.
- Results-oriented.
Corporate Security Responsibility
All activities involving access to Mastercard assets, information, and networks comes with an inherent risk to the organization and, therefore, it is expected that every person working for, or on behalf of, Mastercard is responsible for information security and must:
- Abide by Mastercard's security policies and practices;- Ensure the confidentiality and integrity of the information being accessed;- Report any suspected information security violation or breach, and- Complete all periodic mandatory security trainings in accordance with Mastercard's guidelines.
