Manager, It Operations Mexico

Functions- Recruit, Manage and mentor a growing team of desktop support specialists - Serve as the lead and escalation point for all aspects of desktop and helpdesk support - Drive the effort to continuously provide world class IT support to Tesla's user community - In conjunction with HR, manage the new hire on-boarding process - Oversee the processes for deployment, maintenance, and support, for all implemented hardware, software, and operating systems. - Work with the IT infrastructure team to coordinate software updates and rollouts to the desktops - Improve user awareness of IT services, by coordinating all training, documentation, and communication initiatives - Work with the IT Infrastructure team to build the strategic direction for future hardware and software decisions - Work with the purchasing team and vendors to fulfill technology needs - Managing incidents by working with the rest of the IT operational organization, handling escalations, and generating reports for management review - Developing processes and policies for incident management and implementing them - Identify trends in specific support areas and work with the stakeholders to address them.**Requerimientos**:- Expert level knowledge of:- Enterprise imaging and desktop deployment technologies (preferably SCCM (System Center Configuration Manager) and JAMF)- Standard PCs, Powerful Workstations & Laptop hardware, and software troubleshooting - Windows and OS X in a managed desktop environment.- Industry standard Mobile devices support- Solid knowledge of networks including troubleshooting all aspects of wired and wireless configurations- Good understanding of ITIL v3 standards- Familiarity with the IT vendor ecosystem is preferred- Medium to Large Enterprise IT environment support experience is preferred- Must be willing to be onsite full-time at our Hawthorne location