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**Work Schedule**Standard (Mon-Fri)**Environmental Conditions**Office**Job Description**:At Thermo Fisher Scientific, you'll discover meaningful work that makes a positive impact on a global scale.
Join our colleagues in bringing our Mission to life - enabling our customers to make the world healthier, cleaner and safer.
We provide our teams with the resources needed to achieve individual career goals while taking science a step beyond through research, development and delivery of life-changing therapies.
With clinical trials conducted in 100+ countries and ongoing development of novel frameworks for clinical research through our PPD clinical research portfolio, our work spans laboratory, digital and decentralized clinical trial services.
Your determination to deliver quality and accuracy will improve health outcomes that people and communities depend on - now and in the future.
**Location/Division Specific Information**Our work is a story of global impact.Our Medical Communications team works to improve patient health by supplying high-quality medical information services on behalf of our customers to patients, healthcare providers and stakeholders.
We manage medical information inquiries, document adverse events and product complaints, support product launches and help customers set up successful medical communications operations in a complex, global environment.Manages the day-to-day operations of the program team.
Supports staff members so that contracted services are provided in accordance with client and company policies and procedures.
May interact with the client and internal groups to discuss and resolve issues impacting client operations.
Trains and supervises healthcare and non-healthcare, professional level program staff.
Develops, coaches, and mentors staff.A day in the Life:- May supervise program staff providing medical/clinical information, utilizing medical/clinical background to participate in, manage, and conduct quality review of medical/clinical work.- Oversees and/or completes development of client reports and procedural documents.- Maintains thorough program knowledge, with an emphasis on medical/clinical content (where applicable), troubleshoots program issues, monitors and ensures compliance with company policies and procedures including SOP's, protocols, and other regulations by conducting quality monitoring of staff work.- Acts as liaison between the client, program management and staff for operational issues such as workflow processes, available resources, and new initiatives impacting the program.- Oversees all aspects of program training including conducting training, developing curriculum, and documenting and maintaining training records and curriculum.- Acts as a resource for front line staff for assistance with handling their scope of service