Who we are... DearDoc provides top doctors with a suite of technology and marketing tools, allowing them to run their practices more efficiently, so that they can give their full attention to their patients.
DearDoc works endlessly to ensure that every practice is given whatever they need to run smoothly, and more importantly, to continuously grow with new patients.
We are a passionate and hard-working team, dedicated to the 4,500+ practices who use our technology and working to innovate the healthcare space each and every day.
Working with teammates all over the world, we enjoy the autonomy and innovation of a startup environment where people rally around a shared vision, advance quickly within the company, and are invigorated by our fun, fast-paced culture.
Truly…we have a LOT of fun.
We've been doing this since 2019 and we'd like to think we're pretty good at it.
We are always looking for people who will make us better.
Salary Range: 600k MXN, OTE 790k MXN / Year
Benefits Medical, Dental, Vision, 401(k) MatchUnlimited PTOCommuter BenefitsMental Health BenefitsWellness BenefitsHealthAdvocate ServicesTeladoc ServicesCitiBike MembershipEssential Functions & Responsibilities Manage the Customer Success Manager team to ensure that each team member can succeedBring the energy to the team at weekly meetings and training sessions - Setting the Tone!Hire, train, coach, and develop a team of customer success managersBuild a team that wins, has fun, and lives DearDoc's Core ValuesMotivate and inspire the team to execute our customer success strategyDrive the team towards key performance metricsMonitor and identify adoption, maturity, and growth trends for the team and customers to inform Senior LeadershipManage the team to conduct periodic Owner Business Review Calls and review customer health scores with an emphasis on customers' success with DearDoc productsIdentify customer needs and ensure customer success with special emphasis on expansion, adoption, and renewalsPartner with the Sales organization to engage in pre-sales activities for high value opportunitiesContribute to the overall vision and strategy of the Customer Success organizationProvide operational oversight of the business to deliver on targets and KPIsLeading an international remote team at a constantly changing startupSkills & Background Minimum of 3 years experience in a revenue-driven customer success or account management roleMinimum 2 years experience in people management for a team with revenue targets, preferably in a start-up or SaaS companyExcellent communication skills both with customers and within an organizationStrong track record of identifying customer needs and successfully implementing long-term software solutionsStrong track record of defining and executing against key performance indicatorsAbility to build trust and rapport with customer success managersAbility to challenge team members and be challenged to achieve team goalsProactive interest to increase customer satisfaction and deepen customer relationshipsComfortable and willing to be a hands-on contributor, on-site with customers (future)Experience with Mid-Market and Enterprise CS operations preferredManaging a remote team preferredPrevious experience in a fast growing startup environmentResilient and hardworking (GRIT)A positive, polite, confident, sincere and friendly dispositionThe ability to solve problems & to think dynamicallyAdaptability – we're growing and evolving, and the rocket ship is about to take offAbility to think differentlyTeam PlayerDearDoc, Inc. is proud to be an Equal Employment Opportunity and Affirmative Action employer.
We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.
All employment is decided on the basis of qualifications, merit, and business needs.
We do our best to respond to all applications as quickly as possible.
We look forward to reviewing your background and connecting shortly to learn more about you!
Instagram LinkedIn Great Places to work 2022 and 2023
#J-18808-Ljbffr