Manager Of Customer Success

.We're living at the dawn of a borderless world, but most people still don't have the tools needed to engage in critical high-trust services including everything from access to financial services, to sharing assets in peer-to-peer marketplaces, and even managing talent.At MetaMap, our work is centered on addressing this gap by building an identity data protocol that surfaces merits in the form of legal, financial, and work data.
We're energised by the unlimited potential that comes from this collective coordination, the removal of barriers to access, and the future we're building towards — one that is interconnected and equitable.- If you believe in our mission to help unlock borderless growth too, come join the _MetaMap_ team!_**About the role**:A Manager in Customer Success is responsible for managing, leading, and growing a team of CSMs (Customer Success Managers), as well as defining the vision, strategy, and roadmap for our scaling department.In this role you will hire, coach and develop a team of new and established Customer Success Managers to help ensure each team member achieves their targets.
In addition, you will work closely with Customer Success leadership, sales leadership, training, and recruiting teams, helping to drive regional and global company initiatives and deliver overall business success.You should also be able to provide insights on industry use cases and on how to improve customer overall experience.
**Manager of CS Key Responsibilities**:- Lead the Customer Success team towards continued success in customer happiness.- Sustain business growth and profitability by maximizing value