**Responsibilities**:- Leading the Customer Success Management organization in Mexico- Customer facing, local representation of the Customer Organization North America in Mexico providing local leadership to the team (matrix set-up for test engineering and quality assurance)- Customer relationship management including full program responsibility with both, existing and new customers, in North America- Effective portfolio management focusing on growth, profitability and cash flow (profit & loss responsibility and NWC management)- People & organization development: implementation of target operating model including further development of key roles, competencies and interfaces to business support functions and operations organization (procurement & production)- Establish strong local Customer Success Management leaders/team (coaching & mentoring) in close collaboration with the North American Management Team- Collaboration with colleagues in other region in support of the Mexican business- Positioning and representing the company experience with customers**Requirements**:- +5 years of experience in a similar position- Managing a P&L in a similar industry- Sales & marketing of industrial services / customer experience environment- Strong program management competencies in technology services environment- Proven track-record in a similar role in the industrial services industry- Negotiation with customers (pricing/contracts)- Strong leadership and communication- Strong business process mindset / understanding of information systems (SAP) and business intelligence tools, KPI Management- Financially savvy (pricing, profitability, growth)- English (business fluent)Tipo de puesto: Tiempo completo, Por tiempo indeterminadoSalario: $1.00 - $2.00 al díaHorario:- Lunes a viernesPrestaciones:- Seguro de gastos médicos mayores- Vales de despensaPregunta(s) de postulación:- ¿Cuál es tu nível de inglés? Hablado, escrito y entendido.Educación:- Licenciatura terminada (Deseable)Experiência:- trabajando en un EMS: 3 años (Deseable)- una posición similar: 5 años (Deseable)Lugar de trabajo: Empleo presencial