WHAT THE CANDIDATE WILL DO- Establish and maintain effective relationships with Customers through professional and timely communications, and inquiry responses.- Conflict resolution and problem solving- Determine eligibility for additional non-committed freight to be awarded to internal brokerage services and actively support and encourage the awards- Develop and distribute customer reports and internal performance management reports- Rate Quotes- TMS Updates/Maintenance (including rates, SRG, OCA, FAM, SPT, etc.)- Monitor and hold team accountable for all key job functions- Review, analyze, and understand matters related to P&Ls- Deliver cost savings / cost containment to customer and/or Transplace - Retain overall ownership of assigned areas of responsibilityBASIC QUALIFICATIONS- Minimum 4 years of experience in logistics and customer service- At least 2 years of experience leading people- Excellent English language skills - verbal and written- Bachelor's degree- Availability to Travel (Laredo, Nashville and other US and Mexico locations) (Visa)- Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas.- Negotiation skills- Proactive- Organization and time managementPREFERRED QUALIFICATIONS- Bachelor's degree in Administration or International Relations- Sense of Urgency- Coordination & Collaboration- Knowledge of SAP- Communication Skills- Advanced financial analytics- Decisive, displays confidence in the ability to make sound decisions- Planning and Organizing- Determination, willingness, and ability to conciliate with customer and carrier contacts- Analytical, conducts a thorough search for relevant information when approaching problems - Grasps pertinent issues in all their complexity- Effective analytical and problem-solving capabilities- Ability to envision and implement new concepts/strategies- Simultaneous management of multiple tasks