Core activities for the operations Manager relative to First Brands Mexico operation:- Operations management: Account P&L, strategic development, and day to day general operation supervision- Take good care of customer, carrier, and suppliers communication and, relations (Keep professional, focused, and respectful during complicated communications or relations)- Achieve and exceed financial, operational, and developmental goals for the customer and UF.- Key Performance indicators design, follow up, interpretation, update and, presentation to the customers.- Be available to visit the customer on site either for regular follow up or schedule specific meetings.- Always assure a transparent, fair, and traceable use of all costumer carriers.- Supervise and assist on improving the optimization and consolidation opportunities.- Ensure the daily plan matches with the shipments reflected in TMS and make sure all orders are fully planned.- Ensure rates and routing guides are available, up to date and complete in TMS.- Assure the team assigned to the Operations Manager is always properly taken care of from the training and knowledge perspective and assure they have enough support to be successful on their respective activities.- Lead the automation of manual reports for day-to-day operations.- Take the reporting in general to an automated level where customer can consult all without manual intervention.- Ticket creation and follow up for TMS issues related.- Guide and share best practices to carriers and customer for improving carrier performance and shipments visibility, consolidation, and equipment utilization.Knowledge and expertise- Full operational knowledge and expertise. Turn to be proficient in the use of UF core system TMS.- Advance level on transportation activities, coordination, terminology, be specific at cross border traffic and Mexican transportation laws.- Advance knowledge on NAFTA geography (Mexico, US, and Canada)- Proficient in distant calculation or rout planning tools (Google Maps, Map Quest, Rand McNally among others)- Must be proficient in excel, including, macros, queries, interfaces, tables, and pivot tables.- Good data analysis capacity to process large amount of data and synthetize is an efficient way.- Degree on Administration, foreign trade or international business.- Planning and organization: use time efficiently. Prioritize and plan work activities. anticipates situations in advance and prepares to face them. Integrate changes seamlessly.- Adaptability / Flexibility adapts to changes in the work environment to meet demands. Manage competitive demands. Manage demanding situations objectively and rationally.- Sense of Urgency: Posses the attitude and determination to stay focused on results and deadlines until the task or project is completed.- Multi-Tasking: Manage multiple tasks simultaneously. Prioritize and organize assignments to make efficient use of time with great diligence.- Leading and guiding the users to perform the daily activities though a new system, avoiding the manual work.CompetenciesLeadershipProactiveAdaptable and agileEffective communicationConflict managementDecision making analysis.Planning and OrganizationCreative and innovative**Skills**:Work under pressurePrioritizationProblem solvingAnalyticsBilingualInnovativeCustomer focusExperience Required**4 year(s)**: Manage people/teams**1 year(s)**: at leats 1 year experience in transportation management systems**6 year(s)**: 6+ years experience as an operations manager dealing with carriers, asset based and 3PL's**6 year(s)**: 6+ years as an operations manager dealing with customers directly Skills RequiredFinancial ReportingCustomer ServiceBusiness IntelligenceBilingual English/Spanish Behaviors Required**Leader**: Inspires teammates to follow them Preferred**Enthusiastic**: Shows intense and eager enjoyment and interest**Dedicated**: Devoted to a task or purpose with loyalty or integrity Motivations Preferred**Flexibility**: Inspired to perform well when granted the ability to set your own schedule and goals**Goal Completion**: Inspired to perform well by the completion of tasks**Ability to Make an Impact**: Inspired to perform well by the ability to contribute to the success of a project or the organization
