This Operations Manager in our Monterrey Center of Excellence leads Central Night Logistics functions that support Canadian and US customers for our Transportation Management division. The Operations manager will have a flexible rotating schedule that allows them to support teams on afternoons, nights, and weekends. There will be some on-call responsibilities.
What you'll do:
- Create a high-performance culture and raise the bar for results and the impact our teams are capable of delivering through close collaboration with US-based operations leaders to deliver tight and clear expectation setting, coaching, and real-time performance feedback
- Build and lead teams: Coach, develop, and assess supervisory and agent-level talent within the team to directly support US transportation management operations. Foster a positive work environment and ensure the team's professional growth.
- Collaborate with stakeholders: Work closely with US business operations stakeholders to understand their requirements and align processes accordingly. Act as a partner in driving employee engagement, talent acquisition, and performance management and retention.
- Drive effective communication and collaboration: Facilitate communication and collaboration between the Mexico team and US business operations. Act as a liaison between team members outsourced from US teams and their US leaders.
- Enhance efficiency and cost-effectiveness: Collaborate with business leaders to identify and implement measures that improve efficiency and capture cost savings, enabling business growth and profitability.
- Develop and implement workforce plans: Create workforce plans, space planning strategies, and resource allocation strategies to meet current and future business needs. Optimize resource utilization and ensure efficient allocation of personnel, facilities, and other resources.
- Facilitate team administration activities related to human resources, information technology, accounting, finance, and operations.
Basic Qualifications:
- Bachelor's degree with three+ years of experience in freight, logistics, or supply chain, or five+ years of experience in freight, logistics, or supply chain
- Minimum of one year of experience in associate management (supervision), specifically supervising teams in a matrix organization and supporting operations in other countries (Canada and USA preferred), including supervision of 10+ people that support more than one location, division, or process.
- Fluency in English and Spanish, with strong written and verbal communication skills in both languages.
Preferred Qualifications and Experience:
- Experience in team member recruitment, performance management, employee relations, training, and development.
- Understanding of cultural nuances and differences between Mexico and the US, with the ability to work effectively in a cross-cultural environment.
- Analytical and problem-solving skills, with the ability to develop workforce plans, allocate resources effectively, and make data-driven decisions.
- Excellent interpersonal and communication skills, building relationships and collaborating with stakeholders at all levels.
- Change management experience and a track record of managing a culture of continuous improvement.
- Self-starter with the ability to handle multiple demands and competing priorities.
- High customer focus, with the ability to understand the needs of various customers and adapt delivery style to drive results and accountability.
- Experience in logistics, finance, and project implementation.