**Who we are**
Samsara (NYSE: IOT) is the pioneer of the Connected Operations Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale.
Working at Samsara means you'll help define the future of physical operations and be on a team that's shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, Equipment Monitoring, and Site Visibility. As part of a recently public company, you'll have the autonomy and support to make an impact as we build for the long term.
**About this role**:
We are a fast-paced, creative, and customer-oriented team with employees in San Francisco, Atlanta, and London. We are looking for a manager to help lead our North American Returns and Fulfillment team. This opportunity requires someone who holds the customer experience as paramount and thinks across groups to enable an operation that runs like clockwork.
- **You want to impact the industries that run our world**: Your efforts will result in real-world impact—helping to keep the lights on, get food into grocery stores, reduce emissions, and most importantly, ensure workers return home safely.
- **You are the architect of your own career**: If you put in the work, this role won't be your last at Samsara. We set up our employees for success and have built a culture that encourages rapid career development, countless opportunities to experiment and master your craft in a hyper growth environment.
- **You're energized by our opportunity**: The vision we have to digitize large sectors of the global economy requires your full focus and best efforts to bring forth creative, ambitious ideas for our customers.
- **You want to be with the best**: At Samsara, we win together, celebrate together and support each other. You will be surrounded by a high-calibre team that will encourage you to do your best.
**In this role, you will**:
- Manage order processing, on-time delivery, sales support, and returns processing, all by performance metrics
- Manage the Mexico Operations team including hiring and building out the team.
- Manage a team of 6-8 Operations Specialists & Admins located in the United States and Mexico responsible for Returns and Fulfillment Operations
- Mentor, train and develop direct reports to elevate skills for team and individual career progression
- Act as liaison for various cross functional teams including Sales, Customer Success, Technical Support, Finance, Logistics and Business Operations
- Champion, role model, and embed Samsara's cultural principles (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, Win as a Team) as we scale globally and across new offices
- Hire, develop and lead an inclusive, engaged, and high performing team
**Minimum qualifications for this role**:
- Domain expertise in sales order processing for B2B business like SaaS, hardware, or software products
- 2+ years experience as an operations people manager, or relevant experience in operations field required
- Bilingual (Spanish and English) is required
- B.A./B.S. required, preferably in a business or operations discipline
- Experience managing a team across multiple time zones
- Strong spoken and written language skills for working with multiple teams and publishing documentation
At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems. We are committed to increasing diversity across our team and ensuring that Samsara is a place where people from all backgrounds can make an impact.
**Benefits**
Full time employees receive a competitive total compensation package along with employee-led remote and flexible working, health benefits, Samsara for Good charity fund, and much, much more. Take a look at our Benefits site to learn more.
**Accommodations**
**Flexible Working**
At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or