.POSITION PURPOSEResponsible for creating and facilitating the necessary conditions to train staff, based on the detection of needs in each of the departments, developing and implementing a program focused on achieving training objectives to ensure that the Hotel has qualified associates in the different positions of the organization.ESSENTIAL FUNCTIONSTogether with area managers and department heads, determines training needs, considering the analysis and results of indicators such as productivity, complaints, observation of staff during their work, turnover and absenteeism, as well as feedback on training courses and budget for their development.Carries out the implementation and coordination of the different scheduled training courses, ensuring their proper development to achieve established objectives.Develops and teaches general instruction courses, training demonstrations during the performance of tasks, skills and training technique workshops for department heads, including the preparation of lessons, training objectives and monitoring and evaluation of training.Evaluates the effectiveness of the training provided, including the analysis of indicators and develops methods to verify and evaluate direct and indirect expenses and costs related to training programs.Prepares and maintains updated documentation of training activities, records, attendance statistics, individual records of results and provides information to managers and department heads regarding employee participation and evaluation.Identifies personnel within the organization with special knowledge and skills for training and incorporates them into the training program.Responsible for keeping all information updated on training and instruction before the STPS.Coordinates and is responsible for internal communications to provide Hotel staff with accurate, timely and relevant information to develop a sense of belonging and teamwork and for associates to adopt the company's mission, objectives and values as their own.Implements, executes and coordinates the staff integration plan that includes induction to the Hotel, the position and Immersion in the Brand.Responsible for planning and coordinating social activities, activities to help our community and sports, as well as the recognition club.Together with the Director of Human Resources, prepares the annual Training program and coordinates that said program is carried out by providing advice and feedback to department heads.Develops and updates training materials and tools, such as course documentation, agendas, brochures, manuals, written exercises and audiovisual support.Ensures the quality, quantity and relevance of the training services contracted.
Stays abreast of all advances in training in the hotel industry, including attendance at important external courses, seminars and conferences.Coordinates all training activities in the organization, including those initiated by other departments