.Welcome to Warner Bros. Discovery… the stuff dreams are made of.Who We Are…When we say, "the stuff dreams are made of," we're not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth.
Behind WBD's vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what's next…From brilliant creatives to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves.
Here you are supported, here you are celebrated, here you can thrive.Your New Role: This role leads a mix of critical components, managing IT support services and the Global Service Desk, with the ability to deliver a high-quality support strategy.
This role is highly visible and is an integral link between the IT service delivery teams and our end users.
This role needs to work with international teams to build strategies and processes aligned with the Global needs.Your Role Accountabilities:OPERATIONS/PROJECT MANAGEMENTManages Global service desk & technical resources to support PC, MacOS, mobile devices and other technical areas.Plan & manage work responsibilities for Global service desk in the respective region.Responsible for effective team management, team training and working with international peers to drive a consistent process.Assist Global team with management of local vendors to ensure the delivery of IT services that are cost effective and of the highest quality.Fiscal efficiency - Support budget planning, track expenses to align with the organization fiscal goals.Work with Key business stakeholders to understand the business requirement and align the IT support requirement as per the need.Effectively assist in leading the office building/consolidation projects and build a cohesive relationship with real estate.Manage the team's daily work performance, reviews, performance improvement plans.STRATEGYCollaborate with key stakeholders to understand team needs and dependencies to better align business processes.Assist in developing and executing a methodology to evaluate, prioritize and monitor the success of the business processes.Work closely with various cross-functional organizations to understand the change and draw strategy to cover the support for global users.Collaborate with key stakeholders, gather requirements to plan the budget, track the expenses and future forecast.Create comprehensive and meaningful strategy presentations for senior executives.Ability to build a framework and drive development through dynamic business intelligence tools and dashboards for use in ongoing business planning and goal measurement through KPIs.ANALYTICSDevelop comprehensive performance analysis of business processes and review ways of improvement