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**_PRIMARY FUNCTION:_**The primary function for this role is to provide support and leadership on Quality, Product Integrity and ContinuousImprovement processes and systems aimed to achieve high customer satisfaction.
**_ESSENTIAL FUNCTIONS: _**- Performs and leads Warranty Claim and Failure Mode Investigation and Analysis; resolves warranty issues and promptly responds to customer concerns and requirements.- Provides quality performance trend analysis and reports key quality and product integrity metrics- Provide insight and feedback related to product performance to the Manufacturing Engineering and Product Engineering groups- Manages the Warranty procedures, systems, and policies.- Keeps constant communication between Product Line, Sales, Customer Service and Production to monitor and follow-up on warranty replacements.- Leads multi-functional team in 8D structured problem solving.- Leads reduction of costs associated with warranty, scrap, and cost of non-conforming contributors.- Participates in the deployment and support of the Eaton Quality System.- Supports cost out objectives outside of the warranty process impacting the overall business.- Administrates Quality Auditors and Inspectors.- Provides support to manufacturing line when a quality issue is detected in raw material and/or production process.- Creates quality control plan and updates as necessary.- Establishes control methods, measures line capability, and performs Gage R&R for measuring methods**#LI-MA1****Qualifications**:**_ SPECIALIZED KNOWLEDGE:_**- Knowledge in the interpretation of ISO 9000:2015,- Experience as internal auditor.- Engineering degree.- 80% of English (spoken and written).- Strong skills for solving problems (8D, Pareto, 5 Why's, etc.
)- Knowledge and experience with manufacturing processes desired (SMT, soldering, molding, stamping, assembly, etc.
).- Core tools.- Soldering process (desired).
**_ADDITIONAL INFORMATION:_**- Cumplir con los requerimientos de la política de EHS.- Contribuir para el logro de los objetivos y metas ambientales y de seguridad en su área de responsabilidad.- Apoyo para mantener el S.A.A.
para el cuidado del medio ambiente y dar cumplimiento a los requerimientos que le apliquen.- Llevar a cabo las actividades relacionadas a EHS que le correspondan.- Reportar cualquier condición de EHS de riesgo/insegura que detecte a EHS o su supervisor para seguimiento.- Conocer los aspectos ambientales e impactos de su actividad y aplicar los controles operacionales aplicables a su puesto (Separar y depositar en los contenedores que corresponda los residuos de basura común, papel reciclable, botes de aluminio, cartuchos vacíos de tóner y tinta; reportar fugas de agua y gas, reducir consumo de agua y energía y reducir generación de residuos)- Conocer y asegurar que el personal a su cargo aplique los controles operacionales que apliquen a sus areas de responsabilidad que puedan impactar a los recursos naturales