**_PRIMARY FUNCTION:_**
The primary function for this role is to provide support and leadership on Quality, Product Integrity and Continuous
Improvement processes and systems aimed to achieve high customer satisfaction.
**_ESSENTIAL FUNCTIONS: _**
- Performs and leads Warranty Claim and Failure Mode Investigation and Analysis; resolves warranty issues and promptly responds to customer concerns and requirements.
- Provides quality performance trend analysis and reports key quality and product integrity metrics
- Provide insight and feedback related to product performance to the Manufacturing Engineering and Product Engineering groups
- Manages the Warranty procedures, systems, and policies.
- Keeps constant communication between Product Line, Sales, Customer Service and Production to monitor and follow-up on warranty replacements.
- Leads multi-functional team in 8D structured problem solving.
- Leads reduction of costs associated with warranty, scrap, and cost of non-conforming contributors.
- Participates in the deployment and support of the Eaton Quality System.
- Supports cost out objectives outside of the warranty process impacting the overall business.
- Administrates Quality Auditors and Inspectors.
- Provides support to manufacturing line when a quality issue is detected in raw material and/or production process.
- Creates quality control plan and updates as necessary.
- Establishes control methods, measures line capability, and performs Gage R&R for measuring methods
**#LI-MA1**
**Qualifications**:
**_ SPECIALIZED KNOWLEDGE:_**
- Knowledge in the interpretation of ISO 9000:2015,
- Experience as internal auditor.
- Engineering degree.
- 80% of English (spoken and written).
- Strong skills for solving problems (8D, Pareto, 5 Why's, etc.)
- Knowledge and experience with manufacturing processes desired (SMT, soldering, molding, stamping, assembly, etc.).
- Core tools.
- Soldering process (desired).
**_ADDITIONAL INFORMATION:_**
- Cumplir con los requerimientos de la política de EHS.
- Contribuir para el logro de los objetivos y metas ambientales y de seguridad en su área de responsabilidad.
- Apoyo para mantener el S.A.A.
para el cuidado del medio ambiente y dar cumplimiento a los requerimientos que le apliquen.
- Llevar a cabo las actividades relacionadas a EHS que le correspondan.
- Reportar cualquier condición de EHS de riesgo/insegura que detecte a EHS o su supervisor para seguimiento.
- Conocer los aspectos ambientales e impactos de su actividad y aplicar los controles operacionales aplicables a su puesto (Separar y depositar en los contenedores que corresponda los residuos de basura común, papel reciclable, botes de aluminio, cartuchos vacíos de tóner y tinta; reportar fugas de agua y gas, reducir consumo de agua y energía y reducir generación de residuos)
- Conocer y asegurar que el personal a su cargo aplique los controles operacionales que apliquen a sus areas de responsabilidad que puedan impactar a los recursos naturales.
- Completar los entrenamientos de EHS que le sean asignados (Entrenamiento General de MESH).
- Comunicar cualquier situación de emergencia de detecte a EHS o a su supervisor y seguir los procedimientos de respuesta a emergencias de las mismas.
Eaton is an intelligent power management company dedicated to improving the quality of life and protecting the environment for people everywhere.
We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power today and well into the future.
By capitalizing on the global growth trends of electrification and digitalization, we're accelerating the planet's transition to renewable energy, helping to solve the world's most urgent power management challenges, and doing what's best for our stakeholders and all of society.
Founded in 1911, Eaton has been listed on the NYSE for nearly a century.
We reported revenues of $19.6 billion in 2021 and serve customers in more than 170 countries.
Our culture is built on a strong commitment to practicing our core values and supporting our employees with the tools they need to succeed.
We have demonstrated our passion for sustainability with the announcement of cutting carbon emissions from the company's operations by at least 50 percent by 2030.
Eaton is committed to having a workforce that is diverse and non-discriminatory at all levels, reflecting the diversity of our customers and the varied environments in which we conduct business around the world.
Our success depends on our ability to attract and retain the very best people unlimited by race, color, social or economic status, religion, national origin, marital status, age, disability, veteran status, sexual orientation, gender identity or any protected status.
Eaton follows relevant non-discrimination laws and regulations in the countries where we operate.
It is the policy of the Company to make all decisions regarding employment, including hiring, compensation, trai