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**Job Description**:**Desired experience**- 3 years of IT experience- Manufacturing experience (preferred)- Experience including WAN/LAN and wireless areas of experience- CCNA (preferred)- All IT Operations Specialist Education or Equivalent Experience- Experience in comprehensive network services and networks- In depth experience and practical knowledge of networking systems including WAN, LAN, firewalls, routers, switches, servers, APs and IT end devices)**Desired Competencies/Skills**- Process all IT Operations Specialist competencies/ skills- Experienced with Cisco routers, switches, and wireless access points- Experienced with Layer 14 Switching and Routing troubleshooting skills- Experienced with wireless systems- Experienced with IT Security implementations- Experienced with networking tools- Experienced with VLANs, NAT/PAT, VPNs, IPSec, and TCP/IP protocols- Experienced with data, video, and voice services**Additional Job Description**:**Responsibilites**- Under specific guidelines performing work directed from the site IT manager.- Perform asset management inventory updates.- Perform Label printing and delivery as needed.- Support End User Devices (PCs, Printers, Scanners, Mobile Phones and Tablets).- Use remote PC Management tools to assist users.- Complete assigned IT project tasks.- Use corporate IT tools to perform remote device management and user support.- Build clients (PCs, Laptops, printers, wireless devices) per common procedure(s).- Participate with cross functional teams as required.- Maintains, analyzes, troubleshooting, and repair of computer systems, hardware, and computer peripherals.- Ability to climb a ladder or open stairways to access network cabinets on mezzanine level platforms as needed.- Perform all IT Operations Specialist responsibilities.- Support GM managed LAN and WAN network infrastructure Hardware.- Support Wireless network and end device configuration / replacement.- Support the GM managed Supplier network.- Support GM DAS network and plant radio system.- Support VoIP and analog phone devices.- Support Teleconference devices.Local Area Network Support Scope- Documenting, crafting, staging/testing, configuring, planning, implementing, solving, and supporting Telecom installations.- DOCUMENT: Building/Maintaining/Updating GM Telecom documentation and processes.- SUPPORT: Providing technical support for operational issues and/or problems.
Troubleshooting, diagnosing, and resolving network problems.- STAGE AND TEST: Testing and validating new hardware, software, and procedures for existing technologies, as well as any newly developed technologies.- IMPLEMENT/CONFIGURE: Demonstrating working knowledge in areas of specialization that include LAN, WAN, Wi-Fi, Voice, UC, Contact Center, Digital Video, Application Development, Network Security, Applied Networking and Operations.
Making recommendations for improvements- Among othersDiversity and inclusion are our strengths