Egencia (an Amex GBT company) is a place where colleagues find inspiration in travel as a force for good and - through their work - can make an impact on our industry. We're here to help our colleagues achieve success and offer an inclusive and collaborative culture where your voice is valued.
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Egencia - Travel Consultant - Manila, Philippines
Do you have a passion for travel and tech? And want to work for an exciting company that's at the top of their industry?
Business travel is back and we're looking for talented individuals to join a team that's working hard to reinvent the industry and make those real-life connections truly seamless once again.
Who are we?
Egencia is the original category disruptor and the world's leading B2B SaaS business in travel. Driven by curiosity and backed by industry leading data and customer insights, we're a trusted business travel partner that delivers the best technology and experiences - no matter the odds.
With the support of our partners and travel consultants, and now with the powerful backing of Amex GBT, we deliver unrivalled value, while helping companies in over 60 markets meet sustainability goals and prioritize the wellbeing of their travelers. And we need people like you
Why Join Egencia?
Connections matter when it comes to business, and those connections start with our inclusive team of travel enthusiasts and technologists.
Our customers love working with us because we know satisfied customers start with a knowledgeable and enthusiastic team to support them. So, we're committed to creating an inclusive work environment with a diverse workforce. We make sure every voice is heard. We trust each other to get great work and we encourage everyone to speak up, speak out, and be themselves.
Our culture
We thrive in a culture of curiosity - constantly reinventing for the future. It's the people that make Egencia so special, so we want to make sure they're happy. We do this by offering flexible working opportunities, competitive packages and by making sure we have fun along the way.
Business travel is on the road to recovery, and as part of the world's largest corporate travel marketplace, we're in a strong position to define the future of business travel as we lead the industry into a new era.
Overview of Role:
Marine Travel Consultant role is to deliver exceptional travel service experience for our Marine Customers. By working together as a high performing team, our Travel Consultants provide exceptional traveler care, first call resolution and the highest quality of customer service to Egencia Marine Clients. It is a high touch service environment, where you will have true accountability for the service relationship and customer experience, by providing creative and timely travel solutions, using available tools and technology as needed, while maximizing supplier revenue.
The role will form part of a highly skilled team of Marine Travel Consultants located onsite in the Egencia Office.. The role will report to a Team Leader.
Key Responsibilities:
- Operating in a 24 hour a day, 7 days a week team, with variable shift opportunities for days, nights and weekends.
- Act as Travel Advisor and Consultant to a single or multiple Marine Business accounts with the willingness to jump in and flexibility in shifts to meet client needs
- Act as the point of sale on all Domestic & International travel requirements, arranging both routine and complex travel for air, rail, car, and Hotel accommodation, utilizing one or multiple Global Distribution Systems (GDS), Sabre, Amadeus.
- Creates bookings and issue tickets both International and domestic routes for Marine clients in Amadeus and Sabre GDS. This also includes air, hotel, rail and ground transportations
- Additional responsibilities may include voiding, refunding and ticket-reissuance
- Participate in the training and development programs provided by the company
- Maintain a favorable working relationship with all other company employees to foster and promote cooperative and harmonious working climate
- Any adhoc initiatives as assigned by Leaders
- Complying with all legal standard requirements, which include mandatory training, compliance and sanctions
- Deliver expectations on individual/shared team goals and support all business Key Performance Indicators. Proactively review your metrics to check on and improve performance
- Operate in a telephony servicing environment where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics (for example call adherence and call service metrics), and driving key partnerships and sale of preferred air and hotel partners
- Operate in a Multi-Channel servicing environment where you are accountable to key performance indicators of success, such as customer satisfaction (CSAT), key productivity metrics (for example call adherence and c
