We are hiring a **Master Data Analyst - Associate** who will be responsible for the creation and maintenance of Master Data for: customers (Sold-to and Ship-tos), Business partner (site IDs) and other type of data that are fundamental to business processes that influence the customer experience.
**About the role**:
The role involves ensuring the integrity, quality, and reliability of master data to support business processes and decision-making. This includes overseeing the creation, modification, and deletion of master data elements to ensure accuracy, completeness, and consistency. The role also involves collaboration with various departments such as IT, Credit, Sales-Channel and other stakeholders to understand data requirements, implement data governance policies, and support business processes.
**Responsibilities will include**:
- Execute and monitor customer, business partners and product data management and maintenance activities while following global master data policies and practices.
- Responsibility to manage and communicate directly with Dealers, Customers and Business Partners.
- Create, update, and maintain master data records in SAP, ensuring data accuracy and consistency.
- Possible evolution to other systems CRM´s.
- Implement and enforce data governance policies and standards to guarantee high-quality master data.
- Conduct regular audits of master data to identify and resolve discrepancies or inconsistencies.
- Implement data quality checks and validations to prevent errors in master data creation or modification.
- Identify opportunities for process optimization and automation to enhance efficiency in master data management.
- Contribute to the development and implementation of best practices for master data processes.
- Provide training to end-users on SAP master data processes and best practices.
- Create and maintain documentation related to master data processes, procedures, and standards.
- Works with relevant partners and appropriate team members to resolve Master Data issues in an efficient and timely manner.
- Manage customer data and customer data integrity across systems
- Ensure Replication of data is conducted in a timely manner.
- Investigate and resolve master data-related issues or errors, working with cross-functional teams to implement corrective actions.
- Be an active member of assigned integration projects that involve Customer Master Data changes.
**Who you are**
**Required Skills and Competencies**
- Bachelor's degree in Business or related.
- At least 1 year of experience in Master Data or System Administration.
- Advanced written and spoken English.
- Intermediate to advanced level of MS Excel.
**Preferred Skills and Competencies**
- SAP knowledge is a plus.
- Strong organization skills and able to prioritizes tasks and complete it efficiently.
- Strong attention to detail with ability to research and resolve complex problems.
- Demonstrated customer service passion and a willingness to go extra mile.
- Ability to communicate effectively through a variety of channels with customers and working across matrix organizations (cross functional teams).
- Continuous improvement mindset.
- Excellent analytical and problem-solving skills.
**Why people choose to work with us**:
At Steelcase, we put people at the center of everything we do. We understand the role of work and believe that it can bring meaning and purpose to the lives of our customers and our employees. We prioritize supporting our employees both in and out of work, in all aspects of their lives. When we bring our talents together, we make a positive lasting impact through our work and communities.
**Who we are**:
- Organizations around the world trust Steelcase to help them create places that help people work better, be inspired, and accomplish more. We design, manufacture, and partner with other leading organizations to provide architecture, furniture, and technology solutions
- accessible through a network of channels, including over 800 Steelcase dealer locations. Steelcase is a global, industry-leading, publicly traded company with fiscal year 2021 revenue of $2.6 billion.**What Matters to Us**:
- More than qualifications, we're looking for talent and potential. We are proud to have a diverse and inclusive workforce, and we're always looking to improve our global community. We value applicants who are comfortable interacting with people different from themselves, building mutual respect and positive relationships. We invite people from all backgrounds and genders to apply.- Steelcase provides employment opportunities to all qualified employees and applicants without regard to race, color, creed, genetic information, religion, national origin, gender, sexual orientation, gender identity and expression, age, disability, or veteran status and bases all employment decisions only on valid job requirements. We are proud to be recognized for our inclusive workforce by the Corporate Equality Index