DescriptionAs a Master Scheduler, you will be the primary point of contact for our clients, assisting them with inquiries, resolving issues, and ensuring a positive experience.
You will work closely with internal teams to address client needs and contribute to maintaining high levels of customer satisfaction with 100% of deliveries and forecasting sales.
RESPONSIBILITIES: Client Interaction: Serve as the main point of contact for clients via phone, email, and other communication channels.Respond promptly and professionally to client inquiries, providing accurate and timely information.Assist clients with product or service-related questions, issues, and requests.Build and maintain strong client relationships through effective communication and problem-solving.Investigate and resolve client complaints or issues in a timely and efficient manner.Collaborate with internal teams to address complex client concerns and ensure resolution.Escalate issues to appropriate departments when necessary and follow up to ensure resolution.Product/Service Knowledge: Develop a deep understanding of our products or services to effectively assist clients.Stay informed about product updates, changes, and new features.Provide guidance and recommendations to clients on product/service usage.Production requirement planning management in ERP System.Documentation and Reporting: Maintain accurate and detailed records of client interactions, issues, and resolutions.Generate reports on client service activities and feedback for management review.Identify trends or recurring issues and recommend improvements to enhance client satisfaction.Quality Assurance: Adhere to established service standards and protocols.Participate in quality assurance processes to ensure consistency and excellence in service delivery.REQUIREMENTS: Bachelor's degree or equivalent.Proven experience in customer service or a related field.Knowledge of the automotive interior products industry.Excellent communication and interpersonal skills.Strong problem-solving abilities and attention to detail.Ability to handle challenging situations with professionalism and empathy.Proficiency in using customer service software and tools.
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