Mexico City, Mexico- 2897402**Role Purpose**- The purpose of this role is to provide solutions and bridge thegap between technology and business know-how to deliver any clientsolution_**Do****Bridging the gap between project and support teams throughtechno-functional expertise**- For a new business implementation project, drive the end to endprocess from business requirement management to integration &configuration and production deployment _- Check the feasibility of the new change requirements and provideoptimal solution to the client with clear timelines _- Provide techno-functional solution support for all the newbusiness implementations while building the entire system from thescratch_- Support the solutioning team from architectural design, coding,testing and implementation_- Understand the functional design as well as technical design andarchitecture to be implemented on the ERP system_- Customize, extend, modify, localize or integrate to the existingproduct by virtue of coding, testing & production_- Implement the business processes, requirements and theunderlying ERP technology to translate them into ERP solutions_- Write code as per the developmental standards to decide upon theimplementation methodology_- Provide product support and maintenance to the clients for aspecific ERP solution and resolve the day to day queries/ technicalproblems which may arise_- Create and deploy automation tools/ solutions to ensure processoptimization and increase in efficiency_- Sink between technical and functional requirements of theproject and provide solutioning/ advise to the client or internal teamsaccordingly_- Support on-site manager with the necessary details wrt anychange and off-site support_- Skill upgradation and competency building_- Clear wipro exams and internal certifications from time to timeto upgrade the skills_- Attend trainings, seminars to sharpen the knowledge infunctional/ technical domain_- Write papers, articles, case studies and publish them on theintranet_**_Stakeholder Interaction_****_Stakeholder Type_****_Stakeholder Identification_****_Purpose of Interaction_****_Internal_**- Lead Consultant_- Reporting & updates_- Onsite Project Manager/ Project Teams_- To provide off-site support and inputs as per client requirements_**_External_**- Clients_- For solutioning and provide support_**Display**- Lists the competencies required to perform this role effectively:_- **_ Functional Competencies/ Skill_**- Systems Thinking - Understanding of the Wipro system(interrelatedness, interdependencies and boundaries) and perform problemsolving in a complex environment - **Competent**:- Leveraging Technology - In-depth knowledge of and mastery overtechnology domain that commands expert authority respect-**Master**:- Functional/Technical Knowledge - Specific to the functional and ERPsystem in depth knowledge of the function processes and system and ERPfunctionality-**Master****_Competency Levels_****_Foundation_**- Knowledgeable about the competency requirements. Demonstrates (inparts) frequently with mínimal support and guidance._**_Competent_**- Consistently demonstrates the full range of the competencywithout guidance. Extends the competency to difficult and unknownsituations as well._**_Expert_**- Applies the competency in all situations and is serves as a guideto others as well._**_Master_**- Coaches others and builds organizational capability in thecompetency area. Serves as a key resource for that competency and isrecognised within the entire organization._- **_Behavioral Competencies_**- _ Formulation & Prioritization_- _ Innovation_- _ Managing Complexity_- _ Client centricity_- _ Execution Excellence_- _ Passion for Results_**Deliver****_No._****_Performance Parameter_****_Measure_**1.Contribution to customer projectsQuality, SLA, ETA, no. of tickets resolved, problem solved, # ofchange requests implemented, zero customer escalation, CSAT2.AutomationProcess optimization, reduction in process/ steps, reduction in no.Of tickets raised**3.**Skill upgradation of trainings & certifications completed, # of papers, articleswritten in a quarter
