Materials Control SpecialistRole PurposeProvide the best Customer Service Experience to internal and External Customers while supporting their needs. In this role the CC Agent performs diverse administrative activities pertaining to Customer Shipments that are time sensitive and requires a keen attention to even the smallest of details while still delivering results within the established time requirements. In this fast:Moving role, our CC Agent will be managing, administrating and communicating with multiple brokers, carriers, internal and external customers for inbound and outbound transferring of goods.Key Responsibilities- Accurately read shipping instructions and stamps picking documents with the correct service according to INCO Terms and Customer service carrier preference and service.- Engages with 3PL's, brokers and carriers to coordinate transportation of shipments, returns, damages, etc.- Manages pickups, deliveries and special handling of products and shipments- Provides the Best Customer Service Experience / Journey and maintains a healthy and growing partnership with3PL's, Brokers, Carriers, Internal and External Customers, Vendors and everyone that requests the support.- Administers and maintains records of shipping docs in an orderly fashion to be readily available for future use.- Keen Attention to even the smallest of details and multitasking in a fast:Paced environment- Takes initiative to identify and propose solutions to problems and process improvements.- Timely delivers periodic status reports in written and / or verbal form.- Team Player and interacts effectively and well with others at all levels to ensure continuity, efficient and Healthy environment- Other Shipping Operation responsibilities / tasks as required by Reynosa Warehouse and Distribution OperationCompetencies (knowledge, skills, and behaviors)- Solving Complex ProblemsBreaks down large problems into smaller, more manageable components; identifies key factors that influence the viability of different solutions; clarifies information needed to solve problemsPerformance Excellence- Championing Customer NeedsCalls attention to issues that impact customer satisfaction; views things from the perspective of customers; encourages people to think about customers when making decisions- Establishing RelationshipsAble to relate to all genres of colleague regardless of background; finds topics / common interests to build rapport with othersCompetence in Technical Field- Demonstrating InitiativeActs on his/her own without being prompted; handles problems independently; able to resolve issues without relying on extensive help from others; does more than is expected or asked- Acting with IntegrityClearly states goals and beliefs; lets people know true intentions; follows through on commitmentsEducation / Experiences:Required- Associate