The main objective of the **_Material Customer Service_** is to provide customer support to a set list of customer accounts.
Has three main focus areas:
- Maintenance and understanding of customer demands
- Managing customer shipments
- Managing communication around areas that impact demand and/or shipments
**Your Responsibilities**:
- Daily maintenance of demand forecasts and purchase orders into BPCS, ensuring adherence to order acceptance policies
- Analyzing customer demands for errors and changes, taking ownership of the customer needs and ensuring communication internally and externally
- Managing shipments by creating warehouse and plant pick tickets and follow up to ensure loads are complete when shipped including working after standard shifts for expedites and tracking and/or calls and urgent queries from customers
- Working with Production, Shipping, Materials and other departments to respond to customer inquiries or issues in a timely manner
- Developing inventory, production and delivery plans for the customer
- Serving as the "voice of the customer" and ensuring that our organization understands customer business requirements and expectations
- Assisting in new part introduction projects, ensuring that all necessary demand, production and inventory plans are in place to ensure a successful launch
- Anticipating customers' needs in order to ensure maximum customer satisfaction
- Ensures ownership and business continuity for account coverage
**Qualifications, knowledge and skills**:
- Bachelor's degree is preferred
- Excellent written and spoken communication skills in Spanish
- Detail oriented with the ability to multi-task and set priorities
- Strong desire and ability to serve customers and solve problems
- Must be able to work well independently and escalate appropriately
- Strong analytical skills including use of Excel, including Pivot tables, waterfall analysis
- Strong knowledge of customer facing ECI processes
**Salary**: $1.00 - $2.00 per month
**Experience**:
- servicio al cliente: 3 years (required)
- manejo de cuentas y numero de parte: 3 years (required)
- cadena de suministro: 3 years (preferred)
**Language**:
- Ingles avanzado (required)