Oracle Manufacturing and Distribution (M&D) is responsible for distribution of hardware, employee laptops, software and marketing material to Oracle's internal and external customers worldwide. M&D's mission is to continually deliver high-quality products, services and interactions, on time, to our customers.
Career Level - IC2
The Operational Analyst will be responsible for processing the hardware incoming and outgoing requests and returns, etc.
- Responsible for planning and processing of orders, packaging, and shipping.
- Perform quality control check to all orders to ensure it passes the set of quality control requirements.
- Monitoring the movement of material through the production cycle to ensure availability for customer orders.
- Responsible for daily monitoring of order transactions, creates daily/weekly status reports and monthly KPI reports for management review.
- Continuous assessment of manufacturing processes to ensure cost effectiveness and efficiency.
- Perform laptop and hardware configurations, testing, refurbishing, cleaning, and distribution.
- Receiving, inspecting incoming and outgoing materials, and shipping/distribution of parts.
- Ensuring accurate, timely processing of receiving, return materials and hardware, print and kitting jobs.
- Processing orders according to priority set by manager in order to meet customer requirements and target dates.
- Coordinating with operations team to ensure all scheduled orders are picked and processed in a timely manner.
- Replenishing stock, maintaining inventory, and moving items to increase picking efficiency.
- Performing cycle count and resolving inventory discrepancies.
- Work with Operations team and Oracle EE engineers to troubleshoot daily laptop imaging issues to meet deadlines for laptop delivery.
- Create and update processes and instructions, to ensure efficiency and business requirements are met.
- Follow all safety guidelines by maintaining a clean safe work environment. Keep labs, warehouses, work areas clean, safe.
- Consistently demonstrate and incorporate principles of safety for self and others into daily activities.
- Ensuring highest quality product deliveries within established lead times.
- Identifying areas for process improvements, cost savings, and process efficiencies.
- Operating Warehouse Equipment; Forklift, Pallet Jack, Cherry Picker.
- Assist team with various projects as needed.
Job Qualifications (skills/education)
- BA/BS degree, or equivalent with 3-5 years' experience.
- Knowledge of PC and desktop hardware.
- Knowledge of Microsoft Office.
- Excellent communication and interpersonal skills.
- Hands-on hardware troubleshooting experience.
- Exhibits strong organizational skills, attention to detail and follow-through and with the ability to maintain professionalism under pressure.
- Lifting and transporting of moderately heavy objects, such as computers and peripherals. Ability to lift, drive M&D vehicles, carry, push, or pull up to 50 lbs.
- Sitting, standing, or walking for extended periods of time.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
- The Operational Analyst Role is an essential role and will report to the Oracle M&D office daily. This position does not offer teleworker or remote/working from home options.
- Strong attention to detail.
- Ability to multitask in a dynamic environment.
- Analytical skills and ability to meet deadlines.
- Strong written and verbal communication skills. Negotiation skills.
- Sitting, standing, or walking for extended periods of time.
- Dexterity of hands and fingers to operate a computer keyboard, mouse, power tools, and other computer components.
- Flexible - willing to take on additional tasks and assist in the execution of new projects.
This is an essential role and will report to the Oracle M&D office daily. This position does not offer teleworker or remote/working from home options.
Oracle is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.