Medical Case Manager Job Description
Who we are
American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security.
Get to know the business
General Insurance is a leading provider of insurance products and services for commercial and personal insurance customers. It includes one of the world's most far-reaching property casualty networks. General Insurance offers a broad range of products to customers through a diversified, multichannel distribution network.
AIG Travel is an emergency travel assistance company, providing services to insured travelers who suffer illness or injury during their travel.
About the role
**What you need to know**:
The Medical Case Manager (MCM) follows the client's case from the onset and monitors the medical condition until the client is cleared for travel either by commercial air or if medically necessary, air ambulance.
The MCM must rely on education, experience, assessment skills, and critical judgment to make determinations that ensure the client is receiving appropriate medical care or take steps to arrange a medical evacuation to the nearest adequate facility as quickly as appropriate for the medical condition.
Our clients travel the entire world and some cases present special challenges due to lack of resources such as local infrastructure, transportation, medical facilities, healthcare workers, needed medications, or supplies and remoteness of location.
If you are interested in working in a dynamic and unique environment using the skills and knowledge you have acquired as a seasoned healthcare professional, this is an opportunity you may not want to miss.
This is a Night Shift position. The shift pattern will be 3 or 4 shifts per week, including weekends.
**What we're looking for**: Registered Nurse or Paramedic
Minimum of 5 years working experience in Acute/Critical Care, Emergency Department, Emergency Services
Personal expertise and knowledge in emergency/critical & acute care, aero medical transport services, and knowledge of flight physiology is a plus.
Demonstrate critical independent thinking and ability to multi-task in situations where in the outcome is time sensitive.
Self-motivated and able to work under pressure with a high level of responsibility. Effective time management to be able to multi-task, prioritizes to meet varying tasks and deadlines and delegate.
Strong communicator at all levels; verbally and written to build and maintain internal and external relationships.
Typing skills required, computer skills required include comfort level in learning new and complex programs, proficiency in Microsoft office (Word, Excel).
Language fluency in one or more of the following French, Italian, Spanish, German, Portuguese and/or Russian preferred but not required.
We are an Equal Opportunity Employer
It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individuals regardless of race, color, religion, age, gender, gender expression, national origin, veteran status, disability or any other legally protected categories. At AIG, we believe that diversity and inclusion are critical to our future and our mission - creating a foundation for a creative workplace that leads to innovation, growth, and profitability. Through a wide variety of programs and initiatives, we invest in each employee, seeking to ensure that our people are not only respected as individuals, but also truly valued for their unique perspectives.
Reimagining insurance to make a bigger difference to the world
American International Group, Inc. (AIG) is a global leader in commercial and personal insurance solutions; we are one of the world's most far-reaching property casualty networks. It is an exciting time to join us — across our operations, we are thinking in new and innovative ways to deliver ever-better solutions to our customers. At AIG, you can go further to support individuals, businesses, and communities, helping them to manage risk, respond to times of uncertainty and discover new potential. We invest in our largest asset, our people, through continuous learning and development, in a culture that celebrates everyone for who they are and what they want to become.
Welcome to a culture of belonging
We're committed to creating a culture that truly respects and celebrates each other's talents, backgrounds, cultures, opinions and goals. We foster a culture of inclusion and belonging through our flexible work arr