This role is responsible for delivering standard and complex Medical Information (MI) activities, and for providing functional and therapeutic area/brand expertise to support responses to escalated medical enquiries on established brands from Novartis country affiliates worldwide.
About the RoleMajor ActivitiesDelivery of MI services for assigned TA(s), Client Group(s) or brands
Write MI deliverables to ensure they meet quality requirements – scientifically balanced and evidence-based, adhere to topic/key messages, language and grammar are correct, regulatory/safety/legal aspects are considered.Ensure adherence to KPIs and meet the minimum criteria in quality reviews conducted by management.Support the generation of reports for stakeholders (Medical and Knowledge Solutions management, relevant Division management, Franchise and Brand teams) on enquiry metrics and insights from countries and regions.Conduct MI searches for mailbox enquiries.Support triage of congress enquiries.Delivery of standard and complex MI services
Write standard and complex MI services. This can include services with a mixed model, working alongside the Senior MI Manager.Key performance indicators: Client Focus
Client Satisfaction and Client Advocacy (measured by regular Global Business Solutions client satisfaction surveys) – results are compared to best-in-class benchmarks.100% compliance with legal regulations, industry codes and internal compliance standards.Specific feedback from clients on the efficacy and effectiveness of the service.Level of service adoption defined by SLA values.Operational excellence
Delivery of services in line with defined KPI targets to measure service quality and timeliness – agreed with clients and embedded in Service Level Agreements.Minimum: healthcare professional degree or degree in a healthcare-related field
Desirable: advanced degree (PhD, PharmD, MD) in life science/healthcare
Languages: Fluent English (oral and written)
Minimum 1 year experience in Medical Information/ Communications in the Pharmaceutical Industry (or related Medical Affairs role) Experience with Novartis therapeutic areas Knowledge and application of good practices in medical enquiry management and writing for MI Knowledge of information resources and the effective/efficient use of them Understanding of medical concepts and the implications on a broader scale in the pharmaceutical industry (regulatory, PV, legal, commercial, drug development, etc.) Strong client focus Strong cross-functional skills and proven experience in collaboration with other departments/groups Excellent interpersonal communication and presentations skills Demonstrated innovative thinking and solution-oriented problem solving skills Ability to manage work output within given timelines Client Focus Skills: Communicates Effectively Manages Complexity Balances Stakeholders Action Orientation [Taking initiative] Drives Results Interpersonal Savvy Decision Making [Making the right call] Problem Solving Why Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together? Novartis People and Culture Join our Novartis Network: Not the right Novartis role for you? Sign up to our talent community to stay connected and learn about suitable career opportunities as soon as they come up: Novartis Talent Network Division: Operations
Business Unit: CTS
Location: Mexico
Site: INSURGENTES
Company / Legal Entity: MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.
Functional Area: Research & Development
Job Type: Full time
Employment Type: Regular
Shift Work: No
Accessibility and accommodationNovartis is committed to work with and provide reasonable accommodation to individuals with disabilities. If, because of a medical condition or disability, you need a reasonable accommodation for any part of the recruitment process, or in order to perform the essential functions of a position, please send an e-mail to ****** and let us know the nature of your request and your contact information. Please include the job requisition number in your message.
Novartis is committed to building an outstanding, inclusive work environment and diverse teams' representative of the patients and communities we serve.
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