This role is responsible for delivering standard and complex Medical Information (MI) activities, and for providing functional and therapeutic area/brand expertise to support responses to escalated medical enquiries on established brands from Novartis country affiliates worldwide. The main responsibilities of the role are as follows:
Delivery of standard or complex MI activitiesConducting MI search for mailbox enquiriesSupporting the generation of reports on enquiry metrics and insights from countries and regionsAbout the RoleMajor ActivitiesDelivery of MI services for assigned TA(s), Client Group(s) or brands:
Write MI deliverables to ensure they meet quality requirements – scientifically balanced and evidence-based, adhere to topic/key messages, language and grammar are correct, regulatory/safety/legal aspects are considered.Ensure adherence to KPIs and meet the minimum criteria in quality reviews conducted by management.Support the generation of reports for stakeholders (Medical and Knowledge Solutions management, relevant Division management, Franchise and Brand teams) on enquiry metrics and insights from countries and regions.Conduct MI searches for mailbox enquiries.Support triage of congress enquiries.Delivery of standard and complex MI services:
Write standard and complex MI services. This can include services with a mixed model, working alongside the Senior MI Manager.Key performance indicators: Client Focus:
Client Satisfaction and Client Advocacy (measured by regular Global Business Solutions client satisfaction surveys) – results are compared to best-in-class benchmarks.100% compliance with legal regulations, industry codes and internal compliance standards.Specific feedback from clients on the efficacy and effectiveness of the service.Level of service adoption defined by SLA values.Operational excellence:
Delivery of services in line with defined KPI targets to measure service quality and timeliness – agreed with clients and embedded in Service Level Agreements.Minimum Requirements: Healthcare professional degree or degree in a healthcare-related fieldFluent English (oral and written)Minimum 1 year experience in Medical Information/Communications in the Pharmaceutical Industry (or related Medical Affairs role)Experience with Novartis therapeutic areasKnowledge and application of good practices in medical enquiry management and writing for MIKnowledge of information resources and the effective/efficient use of themUnderstanding of medical concepts and the implications on a broader scale in the pharmaceutical industry (regulatory, PV, legal, commercial, drug development, etc.)Strong client focusStrong cross-functional skills and proven experience in collaboration with other departments/groupsExcellent interpersonal communication and presentations skillsDemonstrated innovative thinking and solution-oriented problem solving skillsAbility to manage work output within given timelinesSkills: Communicates EffectivelyManages ComplexityBalances StakeholdersAction Orientation [Taking initiative]Drives ResultsInterpersonal SavvyDecision Making [Making the right call]Problem SolvingWhy Novartis: Helping people with disease and their families takes more than innovative science. It takes a community of smart, passionate people like you. Collaborating, supporting and inspiring each other. Combining to achieve breakthroughs that change patients' lives. Ready to create a brighter future together?
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