Company DescriptionOur client is a global leader in consulting, technology and outsourcing solutions. We enable clients, in more than 30 countries, to stay a step ahead of emerging business trends and outperform the competition. We help them transform and thrive in a changing world by co-creating breakthrough solutions that combine strategic insights and execution excellence. With US$8.25 billion in annual revenues and 160,000+ employees our client is Building Tomorrow's Enterprise**Job Description**:**JOB INFORMATION****Job Title: Member Support****Location : Guadalajara Mexico- Hybrid****Job Requirements**:- Identifies and manages existing and emerging risks that stem from business activities and the job role- Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled- Follows written risk and compliance policies and procedures for business activities- Uses established procedures and job experience to carry out and resolve moderately complex delinquency work assignments and conducts member research as necessary- Contacts members in all stages of delinquency and across allUSAA product lines through automated and manual outbound dialing; receives inbound collections and general servicing calls- Under limited supervision, performs individual member needs assessment to quickly determine the member's reason for delinquency and provide customized solutions and advice to improve their financial security- Negotiates mutually satisfactory payment arrangements within defined guidelines- Completes required account verification, account maintenance, and documents all contact and collection attempts- Utilizes extensive skip tracing tactics and ordering door- knocks to locate members' addresses and phone numbers- Follows all applicable local, state and national laws and regulation surrounding the collection industry and within- USAA standards- Follows written risk and compliance policies and procedures for business activitiesPreferred- 1+ year of Auto Collections and/or Repossession experience- 1+ year of Consumer Loan Collections experience- 1+ year of experience internal/external Skip Tracing experience- Demonstrated negotiation skills experience- Experience with CACS and/or Master QueueAdditional InformationAll your information will be kept confidential according to EEO guidelines.